midnightstarr2021 0 Posted May 9, 2022 Share Posted May 9, 2022 Hello All, I have a Samsung Galaxy s6, and my app started to crash last night. I tried to reinstall and uninstall the app. I have also tried to restart my phone. I even tried to clear cache and data. Nothing works. Yet all of my other apps work just fine. How do I fix this? Link to comment
Evernote Expert agsteele 3,059 Posted May 9, 2022 Evernote Expert Share Posted May 9, 2022 Contact Evernote support via support ticket on the web. You should confirm which version of the app you installed. Link to comment
midnightstarr2021 0 Posted May 9, 2022 Author Share Posted May 9, 2022 (edited) Hello, The latest one that I have is Version 10.31. I've already tried to reinstall and uninstall it. I also did contact Evernote about it. I haven't heard back. Edited May 9, 2022 by midnightstarr2021 Added a new sentence. Link to comment
Level 5 PinkElephant 8,773 Posted May 9, 2022 Level 5 Share Posted May 9, 2022 Support usually sends a confirmation mail within minutes. If you didn’t receive it, something is amiss. Meanwhile you could try to reset the cache: On Android go to settings of your device, then go to "Apps" and search for Evernote. Then click on Storage and at the very bottom is "Clear Cache". Click on it and restart your device and Evernote. Link to comment
midnightstarr2021 0 Posted May 9, 2022 Author Share Posted May 9, 2022 I've already cleared the cache. I already mentioned it in the post. It doesn't work. And I don't know if I received a confirmation email. This time, it did work for a little bit. And before I sync that to my laptop, it crashed again. Link to comment
Level 5 PinkElephant 8,773 Posted May 10, 2022 Level 5 Share Posted May 10, 2022 As it was already posted, ask support. Just as an idea: There have been weird interaction with installed 3rd party keyboards. 1 Link to comment
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