Sahabial 0 Posted April 1, 2022 Share Posted April 1, 2022 Back then it was working (Nov 8 2021 last success) but then I started to receive this SMS code. It is empty. And the message now contains my nick name instead of my email. So I can't login from Web. I still logged in with my app (ver 8.x.x) but there is no option in settings to turn of 2 factor authentication. At the same time I don't receive a voice call and I have no email with backup codes for some reason (may be it was only in the web version). What is going on? Can you please help me? If I lose logged in state for my android phone then I lose my account. Link to comment
Level 5* gazumped 10,369 Posted April 1, 2022 Level 5* Share Posted April 1, 2022 Hi. Contact Support (which is not us) - you won't 'lose' your account whatever happens, but you might lose access for a while. Your existing data will be perfectly safe until you resolve the password issue. Link to comment
Level 5 PinkElephant 6,273 Posted April 3, 2022 Level 5 Share Posted April 3, 2022 You find more advise in this help document, including a link to support in the last position: https://help.evernote.com/hc/en-us/articles/208314238 To me it looks as if 2FA either was not properly setup in the first place, or somebody (the phone company ?) is for whatever reason filtering the codes. Link to comment
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