Randy Cain 5 Posted March 19, 2022 Share Posted March 19, 2022 When I hit the camera button in iOS within a note to scan something, before I even get the object centered, EN almost instantly takes a scan without actually searching, allowing me to line things up, get proper distance, etc. Then the screen freezes with the word “Looking” still in the center. It then becomes unresponsive. Link to comment
Level 5 PinkElephant 8,695 Posted March 19, 2022 Level 5 Share Posted March 19, 2022 The build in scanner works fine in capturing, but is sort of fidgety in its decision when to release the shutter. I work around it by first placing the page, and only then activate the scan. If more than one page, I make sure I can rapidly interchange pages. A free alternative from EN is the Scannable app. For larger projects I use ScannerPro, that comes with a lot of additional features. This software is not for free. The maker Readdle is a Ukrainian company - I think paying for their excellent software helps in more than one respect. Link to comment
Maryse 0 Posted July 14, 2022 Share Posted July 14, 2022 Hi, exactly the same as Randy. Could somebody help ? iPad pro iOS 15.4.1 with EN 10.35 Link to comment
Level 5 PinkElephant 8,695 Posted July 14, 2022 Level 5 Share Posted July 14, 2022 Can‘t reproduce what was described. Nobody else answered the original posting. Conclusion: Can‘t be a widespread problem. We can speculate about the health of your battery (which in turn influences the processing power, which can cause a device to lock when a lot of computing power is needed). Usually the iPad Pros don’t have this sort of trouble, however. So wait for it to happen again, and then open a support ticket from the same device. By default, an activity log will be attached. Link to comment
nenicholas 2 Posted July 30, 2022 Share Posted July 30, 2022 Same is happening to me. Most recent version of IOS, most recent iPad Pro. Most recent version of Evernote. Link to comment
Level 5 PinkElephant 8,695 Posted July 30, 2022 Level 5 Share Posted July 30, 2022 No EN fixfix here, just other users. Contact support (iOS app, settings, support) after you had the problem, from the same device to send an activity log. Link to comment
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