Scanning Freezing

[Randy Cain 5]

When I hit the camera button in iOS within a note to scan something, before I even get the object centered, EN almost instantly takes a scan without actually searching, allowing me to line things up, get proper distance, etc.  Then the screen freezes with the word “Looking” still in the center.  It then becomes unresponsive.      

[PinkElephant 8,045]

The build in scanner works fine in capturing, but is sort of fidgety in its decision when to release the shutter.

I work around it by first placing the page, and only then activate the scan. If more than one page, I make sure I can rapidly interchange pages.

A free alternative from EN is the Scannable app.

For larger projects I use ScannerPro, that comes with a lot of additional features.

This software is not for free. The maker Readdle is a Ukrainian company - I think paying for their excellent software helps in more than one respect.

[Maryse 0]

Hi, exactly the same as Randy. Could somebody help ?

iPad pro iOS 15.4.1 with EN 10.35

[PinkElephant 8,045]

Can‘t reproduce what was described. Nobody else answered the original posting.

Conclusion: Can‘t be a widespread problem. We can speculate about the health of your battery (which in turn influences the processing power, which can cause a device to lock when a lot of computing power is needed). Usually the iPad Pros don’t have this sort of trouble, however.

So wait for it to happen again, and then open a support ticket from the same device. By default, an activity log will be attached.

[nenicholas 2]

Same is happening to me. Most recent version of IOS,  most recent iPad Pro. Most recent version of Evernote.

[nenicholas 2]

Evernote please fix! 

[PinkElephant 8,045]

No EN fixfix here, just other users.

Contact support (iOS app, settings, support) after you had the problem, from the same device to send an activity log.