Missing notebook and notes

[sunflower support services 1]

Hi everyone, 

I have been using Evernote since April 2021 for my business, my workers usually create notebooks and write their progress notes in Evernote and now everything is gone, last night I created a new notebook and wrote some details in it, this morning when I checked my Evernote everything was gone. I received an email from Evernote last night too which stated that my account was locked for half an hour for security purposes

[gazumped 11,669]

14 minutes ago, sunflower support services said:

my workers usually create notebooks and write their progress notes in Evernote

Hi.  That email didn't lock your account,  it gave you the next 30 minutes to validate a new login - presumably from a new 'phone?  You're mentioning workers who are able to create notebooks - who owns the account(s) that contain the notebooks?  Do all the workers use the same single account,  or does everyone have their own personal account and share notebooks?  And is yours a premium/ personal account,  or are you all using a Teams (formerly Business) account?

Nothing you've said so far suggests why data might be missing from the account... the usual cause of missing data is accidentally creating a new 'blank' account.  Have you tried logging out and back in?

[sunflower support services 1]

Thank you for replying! Yes we all use one login details. now none of my workers are able to login either. I have tried to login with other devises, i deleted the apps and re install them, use the  web browser to. I am the admin of the account, I can  still see my notebook but cant open them, please see attached. mine is premium 

[PinkElephant 8,119]

Well, to me it seems since the access was probably not confirmed in the 30 minutes, the account was locked up. If it is still locked, you will need support to unlock.

 https://help.evernote.com/hc/en-us/requests/new

They work US west coast office hours. There is a chat option on the support page, no phone support.

[sunflower support services 1]

Thanks PinkElephant, the problem is i can now login but cant access my old notebooks and notes, i have send couple of submissions to evernote and still waiting to hear back from them. do they have any phone number?

[gazumped 11,669]

15 hours ago, PinkElephant said:

They work US west coast office hours. There is a chat option on the support page, no phone support.

As PE said - no phone support;  you might have problems matching with time zones for the chat option,  but that seems like your best bet...