The_Duick 2 Posted January 23, 2022 Share Posted January 23, 2022 Whenever I insert 1 image (copy & paste), it is always there 3 times - and always one below the other. After that I always have to delete 2 manually. This is a classic bug for me. Has anyone else noticed this problem? Thanks. Dirk PS: I am using the latest version for iOS 12.0.1. Link to comment
Level 5* gazumped 12,072 Posted January 23, 2022 Level 5* Share Posted January 23, 2022 Wow. Not seen any other reports like this yet. I'm not an iOS user, so let's wait and see what others say. Matter of interest meantime: what are you copying from? Web page? Email? Other documents? Link to comment
ghon 95 Posted January 23, 2022 Share Posted January 23, 2022 I can reproduce the issue, it only occurs if the picture is included via copy&paste, the issue does not occur in IOS if the picture is attached from the menue. @theduick: The forum is user-to-user only. Can you issue a ticket to EN support? Link to comment
Level 5 PinkElephant 8,820 Posted January 23, 2022 Level 5 Share Posted January 23, 2022 The bug was reported several times, over months, but still was not resolved. It is good advice it should be reported again - maybe some day they will move it up the list and solve it when there is continuous attention. Link to comment
The_Duick 2 Posted January 25, 2022 Author Share Posted January 25, 2022 @gazumped This applies to all sources and images.@ghon @PinkElephant Thanks and sorry for replying so late. Attaching is okay, but no one does that in everyday work. How do I issue a tech ticket? (After 6 years of working with evernote, it was never necessary 🙂) 1 Link to comment
Level 5* gazumped 12,072 Posted January 25, 2022 Level 5* Share Posted January 25, 2022 Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). Link to comment
The_Duick 2 Posted January 25, 2022 Author Share Posted January 25, 2022 Thank you. If I used Evernote for a few days, I would get rid of it right away. Free support only via Twitter? Even with an Evernote Personal account, I don't get individual tech support. Link to comment
Level 5* gazumped 12,072 Posted January 25, 2022 Level 5* Share Posted January 25, 2022 If you're using the free account and have been doing so without problems for the past 6 years, I think you already got more than your money's worth out of it... Link to comment
The_Duick 2 Posted January 25, 2022 Author Share Posted January 25, 2022 1 hour ago, gazumped said: If you're using the free account and have been doing so without problems for the past 6 years, I think you already got more than your money's worth out of it... I am using "Evernote Personal" and it costs 6,99 EUR/month. Link to comment
Level 5* gazumped 12,072 Posted January 25, 2022 Level 5* Share Posted January 25, 2022 2 hours ago, The_Duick said: I am using "Evernote Personal" and it costs 6,99 EUR/month. Then I obviously misunderstood your previous post, because as a subscriber you have priority access to Support by email and chat via the link I posted earlier. Link to comment
ghon 95 Posted January 25, 2022 Share Posted January 25, 2022 You can also issue a support ticket directly from IOS, including the activity log, see screenshot. I marked the corresponding entry (in German, since I have the German version of EN) Link to comment
Level 5 PinkElephant 8,820 Posted January 25, 2022 Level 5 Share Posted January 25, 2022 @ghon Just a hint: When editing a screenshot, tap on the + below the picture. You get a selection, among others an arrow to point and a rectangle to cover parts of the copy. Link to comment
The_Duick 2 Posted January 26, 2022 Author Share Posted January 26, 2022 Merci! I have done this. We will see.... 1 Link to comment
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