Syncing Failed with Web Clipper

[CausticChemist 0]

Every time I use Webclipper, the sync fails and returns a SYNC_FAILED unknown error

I've tried it on Chrome and Edge but didn't see a difference in the error logs. Clipping the article, simplified article, and screenshot all produce the same results.

Here is the error logs - It seems fine with auto syncing but then when I clip at 7:15, it returns the error Listener is already registered. Any idea what's up with this?

2022\1\12 07:15:26 LOG: 153497841: Sync started 
2022\1\12 07:15:26 LOG: 153497841: Sync from USN: 3762 
2022\1\12 07:15:26 LOG: 153497841: Sync completed USN: 3762 
2022\1\12 07:15:27 LOG: 153497841: Sync finished 
2022\1\12 07:15:27 LOG: 153497841: Has 1 pending active notes for upload. 
2022\1\12 07:15:27 LOG: 153497841: Has 1 pending inactive notes for upload. 
2022\1\12 07:15:31 LOG: Capturing content with simplified 
2022\1\12 07:15:32 LOG: Captured content, length:  22626 
2022\1\12 07:15:32 LOG: 153497841: Has 2 pending active notes for upload. 
2022\1\12 07:15:32 ERR: 153497841: Could not create note, error: 
Error: Listener is already registered.  
Error: Listener is already registered.
    at r.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2608382)
    at Qe.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2508581)
    at Qe._setupSyncListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2519804)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2520764 
2022\1\12 07:15:32 ERR: 153497841: Discarding note 6 due to error 
CLPERR: UNK/SYNC_FAILED Listener is already registered. 
Error: Listener is already registered.
    at r.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2608382)
    at Qe.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2508581)
    at Qe._setupSyncListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2519804)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2520764 
2022\1\12 07:15:32 LOG: Note upload abandoned! 
2022\1\12 07:15:32 ERR: Channel: Message 'tabClipper.clip' failed with error: UNK/SYNC_FAILED 

 

[gazumped 12,070]

Hi.  What device and OS?  And what's Listener?

[CausticChemist 0]

Hi! Device is home computer, Windows OS. No idea what Listener could mean? I've tried uninstalling the Web Clipper, clearing my cache of evernote cookies and data, and reinstalling. No dice.  

[gazumped 12,070]

Hmmn.  We're talking about sync for the installed Evernote app here,  right?  While using Clipper will prompt a sync so you can see what you just clipped,  the browser extension and the app are not linked.  Try troubleshooting the sync issues with some help from here - Tips for troubleshooting syncing issues

[Jay-Bob 127]

Hi @CausticChemist, thanks for reporting this. What version were you on with the log snippet you shared? 7.18 is currently the latest. Also, I see you mention it happens every time regardless of clip style - but is this error happening for you on all sites as well or just some? Do you remember any specific or general steps to reproduce when this happens by chance?

[Zec 0]

@Jay-Bob

I have the same issue. This issue has existed for several months and has not been fixed...

Evernote extension version: 7.19.0

Browser version: Chrome 98.0.4758.102 macOS

Logs:

ERR 229597006: Could not create note, error: 
Error: Listener is already registered.  
Error: Listener is already registered.
    at r.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2626331)
    at Qe.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2526530)
    at Qe._setupSyncListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2537753)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2538713
ERR 229597006: Discarding note 2358 due to error 
CLPERR: UNK/SYNC_FAILED Listener is already registered. 
Error: Listener is already registered.
    at r.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2626331)
    at Qe.addEventListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2526530)
    at Qe._setupSyncListener (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2537753)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:2:2538713
LOG Note upload abandoned!
ERR Channel: Message 'tabClipper.clip' failed with error: UNK/SYNC_FAILED

How to reproduce: Clipping more than one page at the same time has a high chance of raising this error. The issue can be reproduced on any page, it will happen often but not always

1. Open page 1 and click "Save clip"
2. Open page 2 and click "Save clip" while page 1 is clipping

or

1. Open page 1 and start web clipper
2. Open page 2 and start web clipper
3. Switch to page 1 and click "Save clip"
4. Switch to page 2 and click "Save clip"

Both pages have a chance of random errors

[Jay-Bob 127]

Thank you @Zec for the additional details, we've intermittently been able to reproduce similar behavior as well. Our development team is aware of this and will be investigating, but I don't have an estimate yet on when to expect this to be fixed.