Work Chat

[Henry Hall 0]

I tried to to create a New Chat today. I pressed New Chat and a screen came up for me to enter an email address at the top and a chat into the chat box at the bottom. I did both. But the send button remained dull. I couldn't send. What should I do?

[gazumped 11,711]

On 12/19/2021 at 5:47 AM, Henry Hall said:

I tried to to create a New Chat today. I pressed New Chat and a screen came up for me to enter an email address at the top and a chat into the chat box at the bottom. I did both. But the send button remained dull. I couldn't send. What should I do?

Try another address to see whether the one you used initially was not acceptable for some reason.  Check that you are using the right address.  Sign out of Evernote and restart your device and try again.  If the issue still remains,  raise a support ticket.

[agsteele 2,957]

The addresses that work for me are in my Google/Gmail contacts. If I try an address not in my address book or, I think, is an existing Evernote user then the button remains grey.