annarenee 2 Posted December 6, 2021 Share Posted December 6, 2021 I've made a pretty unique mistake that I hope doesn't lock me out of my account for good. I have an Evernote account that is paired with an old email address. I ended up deleting that old email address so that I could use a newer one, and apparently forgot to switch the active email on my Evernote account to the new address. Now that I'm trying to log in to my Evernote account on a new phone, it says 'Password Expired,' and sends link to reset it to an old, now-defunct email address that doesn't even exist, so I can't update the password. I'm effectively locked out of my account. Is there any possible way I can get back into my account without having to reset the password, or can I update the email address associated with the account? Is there anyone I can contact to help get me back into my account? I have a lot of notes on that account that I'd really hate to lose. Link to comment
Level 5* gazumped 12,072 Posted December 7, 2021 Level 5* Share Posted December 7, 2021 Hi. For password issues you need to contact Support - which is not us. Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). 1 1 Link to comment
Level 5 PinkElephant 8,819 Posted December 8, 2021 Level 5 Share Posted December 8, 2021 Just to calm down a little: The notes and the account are safe, even if the related mail address was deleted. But to unlock them, it is as @gazumped said: Only support is able to do this for you. 1 Link to comment
annarenee 2 Posted December 12, 2021 Author Share Posted December 12, 2021 Thank y’all for the info. Good to hear it’s not gone for good. 2 Link to comment
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