Elg.gle 0 Posted November 1, 2021 Share Posted November 1, 2021 Hello everyone, I've been a user of Evernote for years but since the last update a lot of the pictures in my old notes have started to disappear and become 'untitled attachment' (see picture). When i tried to open them they are just text files. Similarly if I try to copy an old picture into a new note it become an untitled file on the new note as well. Can someone help me with this ? Many thanks in advance Link to comment
Level 5* gazumped 12,071 Posted November 1, 2021 Level 5* Share Posted November 1, 2021 Hi. Contact Support. You may be able to get back to your previous content if you have backups of your system or of the Evernote database; or by using the Note History option. But you certainly should not be seeing a gradual erasure of your pictures. These Forums are mainly user 2 user - subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). Link to comment
Elg.gle 0 Posted November 2, 2021 Author Share Posted November 2, 2021 Thanks for your reply @gazumped ! I have a free account so I am not sure if I can contact the support team. My notes date from 2018 so I hope they are backed up on my account somewhere but Im not sure where to find the note history do you know where to find it ? Kind regards, Link to comment
Level 5 PinkElephant 8,819 Posted November 2, 2021 Level 5 Share Posted November 2, 2021 Note history is in note information, found on the desktop and on the web clients. It runs for all accounts all of the time - but to access it, you must subscribe (at least for a month). 1 Link to comment
Level 5* gazumped 12,071 Posted November 2, 2021 Level 5* Share Posted November 2, 2021 1 hour ago, Elg.gle said: I have a free account so I am not sure if I can contact the support team 13 hours ago, gazumped said: Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). 1 Link to comment
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