Jump to content

Images in old notes becoming 'untitled attachement'


Recommended Posts

Hello everyone,

I've been a user of Evernote for years but since the last update a lot of the pictures in my old notes have started to disappear and become 'untitled attachment' (see picture). When i tried to open them they are just text files. Similarly if I try to copy an old picture into a new note it become an untitled file on the new note as well. Can someone help me with this ?

1826518501_Capturedecran2021-11-01a16_25_31.png.1e225fa3d412c9f14012752fe3bab12d.png

Many thanks in advance

Link to comment
  • Level 5*

Hi.   Contact Support.  You may be able to get back to your previous content if you have backups of your system or of the Evernote database;  or by using the Note History option.  But you certainly should not be seeing a gradual erasure of your pictures.

These Forums are mainly user 2 user - subscribers can raise support queries here - https://help.evernote.com/hc/requests/new
and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). 

 

Link to comment

Thanks for your reply @gazumped ! I have a free account so I am not sure if I can contact the support team. My notes date from 2018 so I hope they are backed up on my account somewhere but Im not sure where to find the note history do you know where to find it ?

Kind regards,

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...