Adler Monan 0 Posted October 9, 2021 Share Posted October 9, 2021 (edited) When I enter my account email and password to try to access it, the application displays loading soon and does not stop loading. I have already done: 1. Clearing cache files 2. I uninstalled the app, restarted the phone and installed it again. 3. Either using the "Continue to Google" button or entering the email manually the problem persists. It doesn't even show me the option to enter the password. Edited October 9, 2021 by Adler Monan Ticket inserted 1 Link to comment
Level 5* gazumped 11,667 Posted October 11, 2021 Level 5* Share Posted October 11, 2021 From that top bar you seem to have a lot of things going on in the background of your device - have you tried shutting everything else down to see if Evernote will load? Evernote is no longer supporting the older versions, so you're unlikely to see a resolution of your ticket if this is software based. Have you tried EN v10 to see whether it works for you? Link to comment
Level 5 PinkElephant 8,117 Posted October 11, 2021 Level 5 Share Posted October 11, 2021 @Adler Monan On which account type are you ? Free ? Subscription ? Link to comment
Adler Monan 0 Posted October 11, 2021 Author Share Posted October 11, 2021 3 horas atrás, gazumped disse: From that top bar you seem to have a lot of things going on in the background of your device - have you tried shutting everything else down to see if Evernote will load? Evernote is no longer supporting the older versions, so you're unlikely to see a resolution of your ticket if this is software based. Have you tried EN v10 to see whether it works for you? Hi gazumped Yes, I recently terminated all background applications, cleared the temporary files (cache) and tried logging in with my account again. Result, it kept loading but not accessing the account. Where and how can I install another version of the Evernote app for Android, the method I know is to go to the app from https://play.google.com and install the app. The version that is installing automatically by Google Play is 8.13.3 [attached] Link to comment
Adler Monan 0 Posted October 11, 2021 Author Share Posted October 11, 2021 21 minutos atrás, PinkElephant disse: @Adler Monan On which account type are you ? Free ? Subscription ? Subscription (Personal) Link to comment
Level 5 PinkElephant 8,117 Posted October 11, 2021 Level 5 Share Posted October 11, 2021 OK, this excludes one possible reason for a login problem. If you are presented with EN Android legacy, you are probably running Android 9 or below. Since I am not running Android on any device, I can’t really contribute to solve this problem. Link to comment
Adler Monan 0 Posted October 11, 2021 Author Share Posted October 11, 2021 18 minutos atrás, PinkElephant disse: OK, this excludes one possible reason for a login problem. If you are presented with EN Android legacy, you are probably running Android 9 or below. Since I am not running Android on any device, I can’t really contribute to solve this problem. Ok, I have this other information in case it helps you understand: user-agent: Mozilla/5.0 (Linux; Android 8.0.0 (64 bits); ASUS_Z012DC) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Mobile Safari/537.36/Runtime: ART2.1.0 Link to comment
Level 5* gazumped 11,667 Posted October 11, 2021 Level 5* Share Posted October 11, 2021 Yup - as @PinkElephant said Evernote v10 is for Android 10 and above - users of older versions get 8.13 as standard. I wondered where you were getting your reinstalled version from, but if 8.13 is all that's available to you I think you have a good case to try Support - you should be able to get there via the Evernote Settings screens on your mobile. Link to comment
mikhail99249 1 Posted October 13, 2021 Share Posted October 13, 2021 Absolutely same here. But I have opened chat with support and they promised to help with login issue within 48 hours. They have even sent a copy of our chat to me by mail. Just hope it was not company policy for upgrade!! Link to comment
Marcos Dilano 0 Posted November 15, 2021 Share Posted November 15, 2021 Big disappointment here! Low evaluations on play store highly deserved! How can you rely on an app that does not care about older hardware/software versions? Huge let down. Such a pitty! Link to comment
Level 5 PinkElephant 8,117 Posted November 15, 2021 Level 5 Share Posted November 15, 2021 They care - this is why there is still legacy available. You can’t really expect new software (and v10 is completely new code) to work on each and any older platform. Legacy clients are a legitimate way to bridge this gap. Link to comment
Zasha 1 Posted November 28, 2021 Share Posted November 28, 2021 I have a Samsung Note 9. It used to login about 4-5 months ago but now its giving the same issue. I have a paid account so I got to talk to chat. They have currently opened a ticket for me 1 Link to comment
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