panterazero 12 Posted August 23, 2021 Share Posted August 23, 2021 I have an account question. I have a paid Evernote account, for five devices, and I was planning on using Evernote on both my phones, my laptop, and my Kindle. One of my phones is connected to the internet. The other one is connected to a private network, and Evernote will not load on that one; it says it “keeps stopping.” Can you help me out with what's happening here? Kip Crosby a/k/a panterazeroEvernote user since 2014 Link to comment
Level 5 PinkElephant 8,799 Posted August 24, 2021 Level 5 Share Posted August 24, 2021 Use normal font, please … Link to comment
Level 5 PinkElephant 8,799 Posted August 24, 2021 Level 5 Share Posted August 24, 2021 EN is designed to work online. It can be used offline, but only if the content had synced before when online, and the user remains logged in into the client before going offline. A entirely offline use is not possible. If you want a concept to work completely offline, you need another solution. One example are the NAS brands like Synology or QNAP, that offer their own breed of note apps running on the local network, hosted on the NAS. Link to comment
Level 5* DTLow 5,744 Posted August 24, 2021 Level 5* Share Posted August 24, 2021 21 hours ago, panterazero said: The other one is connected to a private network, and Evernote will not load on that one; it says it “keeps stopping.” Could you explain the "private network" If not connected to the internet, how are you loading the Evernote app Link to comment
panterazero 12 Posted August 24, 2021 Author Share Posted August 24, 2021 One phone is connected to the internet through Verizon, the other one is on a VPN with Sonic as my ISP. I'm a subscriber with a 5 device license, I use the freestanding installed app rather than the web client, and I should be able to install on all my devices whether they're on the same network or not. thx Link to comment
Level 5 PinkElephant 8,799 Posted August 24, 2021 Level 5 Share Posted August 24, 2021 Any problem with setting your font to a normal size ? Link to comment
Level 5 PinkElephant 8,799 Posted August 25, 2021 Level 5 Share Posted August 25, 2021 You can be with any device on another network, as long as it is connected to the internet. EN never syncs from one device to another. Sync is always device - server. I am not aware that there is any client for a Kindle. But I don’t use one, so maybe there is an option. Link to comment
panterazero 12 Posted August 25, 2021 Author Share Posted August 25, 2021 Thanks for asking about the font. I discover that the title of a note can be up to 250 characters long, and very few of my notes are that long or longer, so I simply format everything as Title. Any note too long to fit as a title is so rare that I'm perfectly willing to format it as 24 point manually. As for the problem with multiple devices, I think the issue here is that I'm still listed as a Basic subscriber. I'm not, I'm a paid Personal subscriber and should be able to connect five devices. Thanks! Link to comment
Level 5* DTLow 5,744 Posted August 25, 2021 Level 5* Share Posted August 25, 2021 4 minutes ago, panterazero said: I think the issue here is that I'm still listed as a Basic subscriber You can verify your subscriber siatus by accessing your account settings using the web client Link to comment
Level 5 PinkElephant 8,799 Posted August 25, 2021 Level 5 Share Posted August 25, 2021 You see the usual forum font size in the picture in the upper part, and below what you are using. To read more than a sentence needs scrolling. Tiring my eyes Anyhow, check your account status as posted by @DTLow and ask support. Link to comment
panterazero 12 Posted August 25, 2021 Author Share Posted August 25, 2021 31 minutes ago, DTLow said: You can verify your subscriber siatus by accessing your account settings using the web client I checked my subscriber status and it says "Evernote Personal, you are here." So I'm not Basic. Link to comment
Level 5 PinkElephant 8,799 Posted August 25, 2021 Level 5 Share Posted August 25, 2021 And what is your question ? Can‘t add devices ? Link to comment
Level 5* DTLow 5,744 Posted August 25, 2021 Level 5* Share Posted August 25, 2021 2 hours ago, panterazero said: I should be able to install on all my devices whether they're on the same network or not Agreed, there's no device restriction You can open a support ticket at https://www.evernote.com/SupportLogin.action Your vpn might be causing a connection issue Link to comment
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