PopsJ71 1 Posted August 22, 2021 Share Posted August 22, 2021 Everytime I try to open my Evernote on my Motorola phone it flashes and goes back to the home screen. I'm sure that I have the latest version. I have been using Evernote for YEARS and I have a number of notes and photos that I cannot access anywhere else. 1 Link to comment
Alxa 501 Posted August 24, 2021 Share Posted August 24, 2021 This is an often reported (in the forum) bug since 10.14 after installation/update. No fix from Evernote. Please try reinstalling, that in most cases helps out. Please let us know afterwards. Thank you. Link to comment
Krizz 0 Posted August 25, 2021 Share Posted August 25, 2021 I have the same problem with my Motorola G100 running Evernote 10.15 and stock Android 11. As soon as I reboot my phone, I instantly get a notification that "Evernote keeps crashing" and my 3 options are "Close the app", "Info about app" and "Send Feedback". And I get these options without even pressing the app icon. I've tried clearing the cache but it hasn't helped. I'm too scared to do an uninstall and reinstall, due to I'm not sure all my recent notes have synced fully. I've looked via the web client and I am missing some notes, but unsure on how many. Link to comment
Level 5 PinkElephant 8,935 Posted September 19, 2021 Level 5 Share Posted September 19, 2021 There is no other way than to completely uninstall the app, delete all data, switch the device off and on again and try a reinstall. Mobile devices are not „fixable“, like computers used to be, working some registry magic. After the reinstall and login, EN will download what’s on the server. Wait the initial sync to run through before you start using the app. Link to comment
Reuben Oye 0 Posted September 29, 2022 Share Posted September 29, 2022 I have been trying to open my Evernote account on the device I just got but it won't open even after I input my email address What should I do please? Link to comment
Level 5 PinkElephant 8,935 Posted September 30, 2022 Level 5 Share Posted September 30, 2022 Does an account open, but it is empty ? Or do you just get a syncing page ? On which account status are you ? If on Free, you probably exceed the device limit of 2 allowed devices. If your phone is new, you probably did not revoke access for the old phone before trying to log in on the new one. If on a subscription, there is no device limit. Link to comment
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