Smve 1 Posted August 4, 2021 Share Posted August 4, 2021 I only remeber User ID and password I used before. How can I access to my account? Link to comment
Level 5* gazumped 12,070 Posted August 4, 2021 Level 5* Share Posted August 4, 2021 Hi. If your user ID and password don't work, doesn't the 'forgot password' link on Evernote.com use the account email address you already have registered? Link to comment
Smve 1 Posted August 5, 2021 Author Share Posted August 5, 2021 As I wrote in title(I edited a tiltle!), I forgot email address have registered to my account....😭 Link to comment
Level 5* gazumped 12,070 Posted August 5, 2021 Level 5* Share Posted August 5, 2021 1 hour ago, Smve said: As I wrote in title(I edited a tiltle!), I forgot email address have registered to my account....😭 The forgot password link asks for your email address OR user name, and you'll find out which address is registered when Evernote sends a password reset email. In any event if you remember user name and password, what exactly happens when you try to log in? Link to comment
Smve 1 Posted August 5, 2021 Author Share Posted August 5, 2021 6 hours ago, gazumped said: The forgot password link asks for your email address OR user name, and you'll find out which address is registered when Evernote sends a password reset email. In any event if you remember user name and password, what exactly happens when you try to log in? 1. When I try to log in, pop up a message that my password has expired. (login with user name) 2. I click "Reset password" 3. "A reset password link has been sent to the email address you specified." 4. But I couldn't receive a link because I can't remember email address Link to comment
Level 5* Solution gazumped 12,070 Posted August 5, 2021 Level 5* Solution Share Posted August 5, 2021 Ah. OK - I understand now. The only option here is to contact Support - we're mostly users in the Forums; no access to account information. You'll need to change the email address in your account as well as establishing a new password. Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. Link to comment
dbvirago 536 Posted August 5, 2021 Share Posted August 5, 2021 1 hour ago, Smve said: 1. When I try to log in, pop up a message that my password has expired. (login with user name) 2. I click "Reset password" 3. "A reset password link has been sent to the email address you specified." 4. But I couldn't receive a link because I can't remember email address How many email addresses do you have? You can't check them all? Link to comment
Smve 1 Posted August 6, 2021 Author Share Posted August 6, 2021 20 hours ago, gazumped said: Ah. OK - I understand now. The only option here is to contact Support - we're mostly users in the Forums; no access to account information. You'll need to change the email address in your account as well as establishing a new password. Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. Thank you for help! I send a ticket to Evernote support team. 1 Link to comment
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