Smve 1 Posted August 4, 2021 Posted August 4, 2021 I only remeber User ID and password I used before. How can I access to my account?
Level 5* gazumped 12,166 Posted August 4, 2021 Level 5* Posted August 4, 2021 Hi. If your user ID and password don't work, doesn't the 'forgot password' link on Evernote.com use the account email address you already have registered?
Smve 1 Posted August 5, 2021 Author Posted August 5, 2021 As I wrote in title(I edited a tiltle!), I forgot email address have registered to my account....😭
Level 5* gazumped 12,166 Posted August 5, 2021 Level 5* Posted August 5, 2021 1 hour ago, Smve said: As I wrote in title(I edited a tiltle!), I forgot email address have registered to my account....😭 The forgot password link asks for your email address OR user name, and you'll find out which address is registered when Evernote sends a password reset email. In any event if you remember user name and password, what exactly happens when you try to log in?
Smve 1 Posted August 5, 2021 Author Posted August 5, 2021 6 hours ago, gazumped said: The forgot password link asks for your email address OR user name, and you'll find out which address is registered when Evernote sends a password reset email. In any event if you remember user name and password, what exactly happens when you try to log in? 1. When I try to log in, pop up a message that my password has expired. (login with user name) 2. I click "Reset password" 3. "A reset password link has been sent to the email address you specified." 4. But I couldn't receive a link because I can't remember email address
Level 5* Solution gazumped 12,166 Posted August 5, 2021 Level 5* Solution Posted August 5, 2021 Ah. OK - I understand now. The only option here is to contact Support - we're mostly users in the Forums; no access to account information. You'll need to change the email address in your account as well as establishing a new password. Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps.
dbvirago 536 Posted August 5, 2021 Posted August 5, 2021 1 hour ago, Smve said: 1. When I try to log in, pop up a message that my password has expired. (login with user name) 2. I click "Reset password" 3. "A reset password link has been sent to the email address you specified." 4. But I couldn't receive a link because I can't remember email address How many email addresses do you have? You can't check them all?
Smve 1 Posted August 6, 2021 Author Posted August 6, 2021 20 hours ago, gazumped said: Ah. OK - I understand now. The only option here is to contact Support - we're mostly users in the Forums; no access to account information. You'll need to change the email address in your account as well as establishing a new password. Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. Thank you for help! I send a ticket to Evernote support team. 1
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