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I forgot my Email address received a link to reset password.


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Hi.  If your user ID and password don't work,  doesn't the 'forgot password' link on Evernote.com use the account email address you already have registered?

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  • Smve changed the title to I forgot my Email address received a link to reset password.
  • Level 5*
1 hour ago, Smve said:

As I wrote in title(I edited a tiltle!), I forgot email address have registered to my account....😭

The forgot password link asks for your email address OR user name,  and you'll find out which address is registered when Evernote sends a password reset email.  In any event if you remember user name and password,  what exactly happens when you try to log in?

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6 hours ago, gazumped said:

The forgot password link asks for your email address OR user name,  and you'll find out which address is registered when Evernote sends a password reset email.  In any event if you remember user name and password,  what exactly happens when you try to log in?

1. When I try to log in, pop up a message that my password has expired. (login with user name)

2. I click "Reset password"

3. "A reset password link has been sent to the email address you specified."

4. But I couldn't receive a link because I can't remember email address

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Ah.  OK - I understand now.  The only option here is to contact Support - we're mostly users in the Forums;  no access to account information.  You'll need to change the email address in your account as well as establishing a new password.  Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. 

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1 hour ago, Smve said:

1. When I try to log in, pop up a message that my password has expired. (login with user name)

2. I click "Reset password"

3. "A reset password link has been sent to the email address you specified."

4. But I couldn't receive a link because I can't remember email address

How many email addresses do you have? You can't check them all? 

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20 hours ago, gazumped said:

Ah.  OK - I understand now.  The only option here is to contact Support - we're mostly users in the Forums;  no access to account information.  You'll need to change the email address in your account as well as establishing a new password.  Contact https://help.evernote.com/hc/requests/new for support - use 'account' from the drop-down options as an issue type, or use the help/ feedback link from one of the mobile apps. 

Thank you for help! I send a ticket to Evernote support team.

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