Susan Stepney 7 Posted July 30, 2021 Share Posted July 30, 2021 I use web clipper a lot. Just upgraded to Windows v10.18.3 (wondering if that was a mistake...). Now when I clip content, the snippet thumbnail sometimes instead looks like a document icon, not a picture from the clipping. Eg, this happens on the following page: https://www.radiotimes.com/tv-programme/ndcn55/gardeners-world-season-2021/?episode=ny2jt7 If I delete all the pictures, wait (.... .... ....) for sync, so there is no thumbnail in the snippet view, then paste a single picture into the note, then wait (.... .... ....) again for sync, I still don't get a thumbnail of the picture, just the document icon again. This all worked okay in the previous Evernote version. How can I get it to work again? 1 Link to comment
Level 5* gazumped 12,070 Posted July 31, 2021 Level 5* Share Posted July 31, 2021 Hi. Creating the thumbnail may take a little while - which may vary depending on the source and the size of the original; if you don't get a picture in a day or two, ask Support to look into this. Link to comment
Susan Stepney 7 Posted July 31, 2021 Author Share Posted July 31, 2021 HI gazumped Thanks for your answer. I'm surprised at the "day or two" --the original pictures are not large (and the previous version was essentially immediate). It's been a couple of days now, and no thumbnails, so I'll take your advice and ask Support. Link to comment
Level 5 PinkElephant 8,819 Posted July 31, 2021 Level 5 Share Posted July 31, 2021 There is a queue at the server, one for each task. It depends on the queue how long it takes - the individual thumbnail is very fast once it processes. Thumbnail creation was slow the last couple of days - eventually they will show. If not there after 2 or 3 days, ask support. Link to comment
Susan Stepney 7 Posted July 31, 2021 Author Share Posted July 31, 2021 The thing is, other things I clip, or other notes I make -- the thumbnail is there in a few seconds (although very noticeably slower than the previous version). It's just these thumbnails. I've put a ticket into Support. 2 1 Link to comment
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