Rebecca Councill 9 Posted March 2, 2021 Share Posted March 2, 2021 When I create a new note on my Desktop app, I can't type in it! UGH! All the new updates are frustrating...as an Evernote Certified Consultant I can't promote it with all the issues that hare happening! Link to comment
Level 5* gazumped 11,666 Posted March 2, 2021 Level 5* Share Posted March 2, 2021 Hi. You're complaining about a desktop issue in an iOS thread - do you use Mac or Windows? And have you installed the Legacy desktop version? https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Link to comment
Rebecca Councill 9 Posted March 2, 2021 Author Share Posted March 2, 2021 2 minutes ago, gazumped said: Hi. You're complaining about a desktop issue in an iOS thread - do you use Mac or Windows? And have you installed the Legacy desktop version? https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Yes...I am sorry I meant in my IOS App. 1 Link to comment
Level 5* gazumped 11,666 Posted March 2, 2021 Level 5* Share Posted March 2, 2021 4 minutes ago, Rebecca Councill said: Yes...I am sorry I meant in my IOS App. No problem - sadly there's no way back for iOS ... 😒 Link to comment
Mediagem 0 Posted March 3, 2021 Share Posted March 3, 2021 Rebecca, I am a new user and had previously been able to type notes but NOW...not happening...so after hours of orienting, reading and learning it is apparently non functional. Should i be looking for another solution / product since I am just starting with an org tool such as this? Link to comment
Rebecca Councill 9 Posted March 4, 2021 Author Share Posted March 4, 2021 I can't tell you what you should or should not do....but as of now, I am looking at alternatives....I can't use what I can't type in... Link to comment
Rebecca Councill 9 Posted March 4, 2021 Author Share Posted March 4, 2021 @Dorothy Spiraits an issue...not just me....it NEEDS to be fixed!! HELP! Link to comment
Level 5 PinkElephant 8,115 Posted March 4, 2021 Level 5 Share Posted March 4, 2021 These posts are very unspecific. Can anybody describe in a bit more detail what you guys try to do, and what does (not) happen ? A screenshot or a screen video would probably make things a lot clearer. Personally I open the app, hit the new note button, maybe select the type of note I want to create, the new note opens, and I am ready to go. Link to comment
Rebecca Councill 9 Posted March 4, 2021 Author Share Posted March 4, 2021 IMG_1293.MOV I closed the note and created a new one and I STILL could NOT type it in. I closed the app and reopened and NOTHING. Link to comment
Level 5 PinkElephant 8,115 Posted March 4, 2021 Level 5 Share Posted March 4, 2021 Weird - looks like a syncing issue to me. Since I don’t have that problem, this is however pure speculation about the root cause. Since you are on Premium, you can issue a support ticket. Send it with the activities log, support can look into it and maybe track the issue down. By the way: Screen videos on the Mac are better taken with the screen recording tool. Hit the camera symbol on the Touch Bar, pick the video recording. Avoids balancing your iPhone while recording and typing 😉 Link to comment
Rebecca Councill 9 Posted March 4, 2021 Author Share Posted March 4, 2021 I sent them a ticket.... FYI...I know I can record with screen recording...I took it with my phone on purpose....but thanks! 1 Link to comment
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