Mat A door 0 Posted October 26, 2020 Share Posted October 26, 2020 I opened my evernote today, when I saw that Evernote updated without me knowing about it and all of my school notes from then on were deleted, including an extremely important piece of homework that is VERY important (it's an english HL essay for IB), I have tried a lot of things, it was not backed up for some reason. And no I did not log in by gmail like the help form said might happen. I am very worried because I was meant to hand in my first draft this upcoming thursday which is in 3 days. any help is much appreciated Link to comment
Kirkekulturgs 0 Posted October 27, 2020 Share Posted October 27, 2020 I just logged in to my evernote - and are missing updates and new notes from Aug. 17 and onward. Have no idea what happened or how to fix it. In my case I have most of my work documents in Evernote - so this is a problem! Link to comment
Level 5* gazumped 12,059 Posted October 29, 2020 Level 5* Share Posted October 29, 2020 Hi. If you're using the desktop version, try the web client. If you're using web, try desktop. When Evernote updates there's a period where it has to rebuild the database, so you might just have had a temporary glitch. If it's still a problem, please confirm which version of Evernote you're currently using... Link to comment
Ex Employees Austin G 527 Posted October 29, 2020 Ex Employees Share Posted October 29, 2020 @Mat A door @Kirkekulturgs Thank you for these reports. It could be that the legacy app stopped syncing on those dates. The notes should still be saved in your legacy app database. Please try reinstalling it and logging in to verify that. You can reinstall the legacy version of Evernote from here: https://help.evernote.com/hc/articles/360052560314 If the notes are visible in the legacy app you can export them from the legacy and import them into the new app to sync them, or DM me you activity logs here to troubleshoot the sync errors with the legacy app. Please let me know if the missing notes do not appear in the legacy Evernote for Windows Desktop app. Thanks! Link to comment
Bobbie Proskine 0 Posted October 29, 2020 Share Posted October 29, 2020 I installed the legacy version and all my notes are not there? Please can someone help me? They are every note that I have created and using since the conception of my user id. I started using Evernote 2011 and quite literally my favorite app. No other app compares, but I am so upset because all my notes and notebooks are gone. I am so disappointed. Link to comment
Level 5* gazumped 12,059 Posted October 31, 2020 Level 5* Share Posted October 31, 2020 On 10/29/2020 at 8:07 PM, Bobbie Proskine said: I installed the legacy version and all my notes are not there? Please can someone help me? They are every note that I have created and using since the conception of my user id. I started using Evernote 2011 and quite literally my favorite app. No other app compares, but I am so upset because all my notes and notebooks are gone. I am so disappointed. Hi. Have you signed into Evernote.com via a browser to check your notes? Link to comment
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