Login Error: {"name":"RetryError","timeout":30000,"message":"NetworkException: Fetch error {} "}

[TonyDehnke 3]

Using:

v 10.0.10 build 458340 public
Editor: v107.3.13847
Service: v1.20.21

On MacOS 10.15.7
 

Get this error when trying to login:
{"name":"RetryError","timeout":30000,"message":"NetworkException: Fetch error {} "}

 

Anyone else been able to get this fixed?

[Shane D. 1,823]

@TonyDehnke

Thanks for reaching out!

Are you able to login to Evernote Web and view your notes/content there?

Let me know as this will help give me a better idea of what could be causing the issue.

[TonyDehnke 3]

Yes I can login to the website.  The iPad app works too.   It's just the MacOS app that  fails.

[TonyDehnke 3]

I was able to login today.. so guessing it must have been some sort of server error as it's still the same version of the MacOS Evernote app.

[ormsin.l 4]

Me too 

I can't log in to evernote in Macbook  after update.

error message below 

{"name":"RetryError","timeout":30000,"message":"NetworkException: Fetch error {} "}

v 10.0.10 build 1838 public
Editor: v107.3.13847
Service: v1.20.21
© 2019 - 2020 Evernote Corporation. All rights reserved

[Nick L. 682]

6 hours ago, ormsin.l said:

Me too 

I can't log in to evernote in Macbook  after update.

error message below 

{"name":"RetryError","timeout":30000,"message":"NetworkException: Fetch error {} "}

v 10.0.10 build 1838 public
Editor: v107.3.13847
Service: v1.20.21
© 2019 - 2020 Evernote Corporation. All rights reserved

Are you still unable to login at this time? Can you DM me all your activity logs? 

To send the App's activity log, please follow these steps:

1. Open the Evernote app.
2. Go to **Help > Show Log Files** from the menu bar.
3. Attach the Evernote.log file to your reply.

To send the app's sync logs, follow these steps: 

1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/Evernote/logs` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/logs` and press Go. 
4. Zip the files from that directory. You can do so by selecting all the files in there > right click > Compress
6. Attach it to your response

Thank you and I look forward to your reply.