shared notebook - notes disappear on scroll

[D.Attri 1]

This issue was first noticed over 3 years ago on my account.

I was a upgraded user for 2 more years after first notice. 

I tried to get help on several occasions. Could not even get through to support on 2 occasions, and no one in forum had answers. 

I gave up and quit using my expensive paid software. 

Now this broken feature keeps me from using what is otherwise a fantastic service.

 

Over the years this issue duplicates itself on any device or browser I have used. Edge, chrome, opera .. ect..

It is not a browser setting unless *chromium* based. I don't have a non chrome based browser. 

I've sent the link to others whom get the same result.

 

The following screenshots.

1 - getting shared link - total note count

2 - scroll bar placement and note count

3. - scroll moved down - notes disappear

4. - same result when changing view

 

 

[PinkElephant 9,253]

Do you use the classical or the new web client ?

If you are on the new one, select the classical version instead. The new one is known to have occasionally issues.

[D.Attri 1]

Windows client. 

 

For the heck of it .. I just checked my web version, and it is on the new edition now. I switched it.

Same output.

It is the view of shared url that is problematic. 

[PinkElephant 9,253]

And the share is still active ?

This means you could contact the person who shared it with you, get the share removed and shared again ? Sometimes this helps to refresh a share.

[D.Attri 1]

It is MY shares that do not work.

[Christophe 0]

Bumping this up - shared notebooks (one that I shared just now from the Legacy MacOS app) are unusable due to scrolling bug

[PinkElephant 9,253]

You can’t bump anything here, the forum is user to user.

To bump anything, issue a support ticket.