January 2023 - ANYONE having this problem again? I am and need help.
windows 10 - fresh install
tried on chrome / opera / edge
latest extension installed from chrome store
checked permissions on clipper
tried reinstall of both main program and extension
Can not get related results to show up - WHAT CAN I TRY?
I contacted support. After a few days of the common copy and paste support help to explain, sent requested screenshots, deleted cookies, reinstalled and sent console print out from the search page ... *and a few more days of waiting* .. they said they were sending my issue to technical support.
It's been almost a week and I have not heard back.
I tested Memex extension - as it shows related results on the search page and it worked fine.
Sorry if this isn't where it should be, this forum is large.
My web clipper - related results just stopped working recently. I've tried reinstalls, different browsers, checked updates, cookies, nothing seems to bring it back.
Windows client.
For the heck of it .. I just checked my web version, and it is on the new edition now. I switched it.
Same output.
It is the view of shared url that is problematic.
This issue was first noticed over 3 years ago on my account.
I was a upgraded user for 2 more years after first notice.
I tried to get help on several occasions. Could not even get through to support on 2 occasions, and no one in forum had answers.
I gave up and quit using my expensive paid software.
Now this broken feature keeps me from using what is otherwise a fantastic service.
Over the years this issue duplicates itself on any device or browser I have used. Edge, chrome, opera .. ect..
It is not a browser setting unless *chromium* based. I don't have a non chrome based browser.
I've sent the link to others whom get the same result.
The following screenshots.
1 - getting shared link - total note count
2 - scroll bar placement and note count
3. - scroll moved down - notes disappear
4. - same result when changing view
Mine has done this for two years of paid service. Across different browsers, and even different computers. So I assume it is account related. I couldn't get any help or support on the issue and moved to onenote at my last billing. I'm quite annoyed I paid for so long and couldn't even share - OR GET SUPPORT.
Yes same thing, when scrolling down the posts just disappear. You are not alone, good luck getting it fixed.
I've tried using the live help - but their does not seem to be any place visible to type. Yes I am logged in. Yes it is during the dedicated business hours.
I've tried sending a help email - but the submit button doesn't work. It just isn't clickable no matter what I put in the forms.
I've asked on the forum and have no response.
Seriously? How do I get help?
https://www.evernote.com/pub/destiny911/color
27 notes.
When I scroll down they start disappearing.
It has been this way for over a year and I've tried it on several different browsers with same outcome.