The password you entered is incorrect. Please try again.

[kayjun 0]

I just created an Evernote account from my windows computer. I then downloaded the app to my iphone 11 and tried to sign in. I get the same message every time "The password is incorrect. Please try again." I've reset my password multiple times. I have no problem logging in on the computer or using the two-step authentication. Everything works fine on my PC, but the app won't accept my password.

Because I don't want to pay for an app I can't use, I am not allowed to email and get help. Evernote is useless to me if I can't use it on my phone. Has anyone else had this problem?

[gazumped 8,002]

5 hours ago, kay.chat@gmail.com said:

Has anyone else had this problem?

Hi.  I've not seen anyone else with the same issue here - just to be clear: you're using exactly the same username and password combination on the iPhone as on the PC?

[kayjun 0]

Yes. The exact same. And just to make sure I've reset the password three times. No matter what I do, I can't login to the phone app. I've deleted the app and reinstalled it three times. I've powered off my phone and restarted it. I get the same message every time, "The password you entered it incorrect."

[gazumped 8,002]

Hmmn. Sorry then - the issue seems well above my (un)pay grade.  I can only suggest you try @EvernoteHelps on Twitter to see whether they can assist.

Final suggestion - when you're logged in on Windows,  have a look at 'connected devices' - if you have more than two (plus the web app) that can cause problems...

Understanding the device limit

[kayjun 0]

There's only one computer and a phone using my account so there shouldn't be a problem with that. I don't use Twitter. Is there any way to contact Evernote tech support? I don't want to pay for Evernote if it doesn't work but as far as I can tell that's the only way to get help.

[gazumped 8,002]

There's an Evernote community on Facebook - and there is a 'log in as guest' option on the help page which you could try.  If neither of those work you could look into subscribing for only one month (subscribe for a year,  pay monthly, downgrade your membership back to basic after the first payment goes out...) but AFAIK you have to subscribe to get assistance.  

[qveenissac 3]

On 9/26/2020 at 6:54 PM, kayjun said:

There's only one computer and a phone using my account so there shouldn't be a problem with that. I don't use Twitter. Is there any way to contact Evernote tech support? I don't want to pay for Evernote if it doesn't work but as far as I can tell that's the only way to get help.

Did you ever find a resolution to your issue? I am having the exact same problem...

[kayjun 0]

On 12/12/2020 at 12:33 PM, qveenissac said:

Did you ever find a resolution to your issue? I am having the exact same problem...

The only thing that worked was using a different password. I guess that one I tried to use was too complicated? Weirdly, when I tried a completely different, and simpler, password, I was able to login on my phone. I know it makes absolutely no sense, but that's what worked.

[PinkElephant 1,745]

Did you use symbols ?

It is a known issue that the set of symbols permitted is restricted and may differ from service to service. A long(er) password without symbols is as safe.

[qveenissac 3]

Yes I do include the @ symbol amongst a bunch of other letters/numbers... will try changing pw and will report back. Appreciate the idea

[qveenissac 3]

15 hours ago, PinkElephant said:

Did you use symbols ?

It is a known issue that the set of symbols permitted is restricted and may differ from service to service. A long(er) password without symbols is as safe.

Tried and it didn't work 😕 and yes just to mention I've already tried uninstalling, reinstalling (restarting phone between). Tried twice now. Tried removing all saved pw/logins in iPhone settings. Weird I can login to web and desktop no problems...

[TomSands 0]

I had the same problem with passwords, and it was because I choose bad passwords. I've trained myself to have the same simple password everywhere that I can remember. Because of this, the scammers managed to hack several of my accounts, because the password is the same everywhere. I was really scared and then I decided to use the services https://jealouscomputers.com/strong-password-generator/, this is a password generator. For each account, I generated a separate password and remembered it. After that, there was no more hacking of my accounts. Be careful and do not be lazy to remember passwords.