The password you entered is incorrect. Please try again.

[kayjun 0]

I just created an Evernote account from my windows computer. I then downloaded the app to my iphone 11 and tried to sign in. I get the same message every time "The password is incorrect. Please try again." I've reset my password multiple times. I have no problem logging in on the computer or using the two-step authentication. Everything works fine on my PC, but the app won't accept my password.

Because I don't want to pay for an app I can't use, I am not allowed to email and get help. Evernote is useless to me if I can't use it on my phone. Has anyone else had this problem?

[gazumped 11,685]

5 hours ago, kay.chat@gmail.com said:

Has anyone else had this problem?

Hi.  I've not seen anyone else with the same issue here - just to be clear: you're using exactly the same username and password combination on the iPhone as on the PC?

[kayjun 0]

Yes. The exact same. And just to make sure I've reset the password three times. No matter what I do, I can't login to the phone app. I've deleted the app and reinstalled it three times. I've powered off my phone and restarted it. I get the same message every time, "The password you entered it incorrect."

[gazumped 11,685]

Hmmn. Sorry then - the issue seems well above my (un)pay grade.  I can only suggest you try @EvernoteHelps on Twitter to see whether they can assist.

Final suggestion - when you're logged in on Windows,  have a look at 'connected devices' - if you have more than two (plus the web app) that can cause problems...

Understanding the device limit

[kayjun 0]

There's only one computer and a phone using my account so there shouldn't be a problem with that. I don't use Twitter. Is there any way to contact Evernote tech support? I don't want to pay for Evernote if it doesn't work but as far as I can tell that's the only way to get help.

[gazumped 11,685]

There's an Evernote community on Facebook - and there is a 'log in as guest' option on the help page which you could try.  If neither of those work you could look into subscribing for only one month (subscribe for a year,  pay monthly, downgrade your membership back to basic after the first payment goes out...) but AFAIK you have to subscribe to get assistance.  

[qveenissac 3]

On 9/26/2020 at 6:54 PM, kayjun said:

There's only one computer and a phone using my account so there shouldn't be a problem with that. I don't use Twitter. Is there any way to contact Evernote tech support? I don't want to pay for Evernote if it doesn't work but as far as I can tell that's the only way to get help.

Did you ever find a resolution to your issue? I am having the exact same problem...

[kayjun 0]

On 12/12/2020 at 12:33 PM, qveenissac said:

Did you ever find a resolution to your issue? I am having the exact same problem...

The only thing that worked was using a different password. I guess that one I tried to use was too complicated? Weirdly, when I tried a completely different, and simpler, password, I was able to login on my phone. I know it makes absolutely no sense, but that's what worked.

[PinkElephant 8,145]

Did you use symbols ?

It is a known issue that the set of symbols permitted is restricted and may differ from service to service. A long(er) password without symbols is as safe.

[qveenissac 3]

Yes I do include the @ symbol amongst a bunch of other letters/numbers... will try changing pw and will report back. Appreciate the idea

[qveenissac 3]

15 hours ago, PinkElephant said:

Did you use symbols ?

It is a known issue that the set of symbols permitted is restricted and may differ from service to service. A long(er) password without symbols is as safe.

Tried and it didn't work 😕 and yes just to mention I've already tried uninstalling, reinstalling (restarting phone between). Tried twice now. Tried removing all saved pw/logins in iPhone settings. Weird I can login to web and desktop no problems...

[ew29172 1]

On 12/15/2020 at 2:53 PM, kayjun said:

The only thing that worked was using a different password. I guess that one I tried to use was too complicated? Weirdly, when I tried a completely different, and simpler, password, I was able to login on my phone. I know it makes absolutely no sense, but that's what worked.

Wow amazing, thanks so much. I just encountered the exact same problem and it was doing my head in! I followed your suggestion to use a really simple password and that did the trick!

[PinkElephant 8,145]

This is not a good solution - it puts account security in danger.

My password is pretty long and complex. I don’t think that’s the problem. The problem may be if you use symbols, that only a selection of symbols is allowed.

You can try to avoid rare symbols. If the password is long enough, random, unique and has upper, lower case and numbers, plus a few symbols, the strength (entropy) will be good. Most password generators will use only „allowed“ symbols.

Enable 2 FA for even better security. 

[gazumped 11,685]

8 hours ago, ew29172 said:

use a really simple password

As @PinkElephant - that is a really,  REALLY bad idea.  Dozens of free password manager applications exist that will sit on your phone,  add to your browser and run on most platforms to generate new passwords with whatever length and complexity you desire.  I use "Bitwarden" which (probably like most others) can generate and remember passwords including any or all of lowercase / uppercase / numbers / symbols from 5 to 128 characters long. 

I do my best to use a unique password for every login,  and change them when / if I'm notified that my account provider has had a security issue (you can subscribe to various websites to notify if your email address is mentioned in a 'dark web' site.)

NB I removed a post earlier in this thread from someone who posted a specific specialist site generating complex passwords.  It's entirely possible that an enterprising hacker might offer something like that so as to collect email addresses that are known to be using a specific password... 

Be careful where you find your password help and advice!