SCREEN (not web) clipper makes desktop pics

[korpivaara 2]

Hi Fellow Evernote users

I tried to search this issue, did not find anything on this...

I'm using my new MB Air since yesterday where my old Pro screen died... however I'm encountering the following:

The Evernote-helper pinned on the taskbar (nor ctrl+cmd+C) has an interesting bug... it clips through all the open programs, and takes a pic of my desktop underneath!? Does not matter what program is open. What's going on? Tried booting and playing with the settings...Reinstall the EN program?

Luckily I was counting on this feature to help me on a report I'm writing, deadline on Friday 😉 Any suggestions, please?

"Evernote Helper": That's not the standard web clipper. It does allow you to perform several Evernote operations, including invoking the Evernote screen clipper. Would love to add a screenshot, but that's my problem, no can do.

Catalina 10.15.3

(Newest?) Evernote downloaded yesterday...

 

[PinkElephant 8,795]

My helper works fine. I even use it to grab a quick shot that I will not save in EN. Easier than using the Macs build in function. It grabs the active window.

Ideas ?

Did you switch it off in EN settings, restart the Mac and start it again ?

Your Catalina is not up to date, should be 10.15.6. Don’t know if this is relevant.

[korpivaara 2]

1 hour ago, PinkElephant said:

Did you switch it off in EN settings, restart the Mac and start it again ?

Your Catalina is not up to date, should be 10.15.6. Don’t know if this is relevant.

Thanks. Just updated Catalina, to no avail. Not sure about the sequence of settings AND restarting, done those separately at least, but doing it next... quite annoying "feature" I have captured here...

[korpivaara 2]

Did not work. Just getting more annoyed... have to do something else to reset myself.... f**k. So**y. 🙂

[PinkElephant 8,795]

At least you know there is a chance to get it work. 

This is a screenshot just taken with helper on my Mac. You see part of the Catalina Desktop, plus a Stack of several windows of my Parallels Win10 Installation running a batch graphic conversion. It clips exactly what I see on my screen:

[korpivaara 2]

1 hour ago, PinkElephant said:

Easier than using the Macs build in function.

Did not know about this. did a unsuccessful search with "clipper" on my Mac, what's it called? Maybe I can do my fixes with it on my report and calm down in the mean time and prepare my EN clipper afterwards, without time pressure cortisol highs...

[DTLow 5,744]

2 hours ago, korpivaara said:

The Evernote-helper pinned on the taskbar (nor ctrl+cmd+C) has an interesting bug... it clips through all the open programs, and takes a pic of my desktop underneath!?

Evernote Helper is working fine for me
You might want to contact Evernote Support (https://www.evernote.com/SupportLogin.action)

[PinkElephant 8,795]

Mac OS function:

shift + cmd + 3 clips the full screen

... + 4 gives a crosshair for selection

... + 4 + spacebar lets you click on a window to take a picture of it

Screenshots are saved on your desktop as png files.

This is standard MacOS. You can grab as well a video of your screen or of a window.

[korpivaara 2]

Thanks to you both. Have now a Support-ticket no. I will go with the std Mac OS key combinations - they should be enough (I hope) for the paper.

[korpivaara 2]

Case closed. I got a reply from the support team:

This is likely due to macOS' Catalina's new Screen Recording permissions. Please go to System Preferences > Security and Privacy > Privacy and scroll down to screen recording. After this check the box for Evernote and try taking a screenshot again.

That fixed it. But now I'm skilled in MacOS shortcuts too, so that's a positive on the total! Thanks to PinkElephant and DTLow for their kind assistance.