Caeb 0 Posted May 29, 2019 Share Posted May 29, 2019 I had to install a new hard drive recently. I am now trying to reinstall the ScanSnap for Evernote Manager for Mac application onto my MacBookPro running El Capitan. Every time I run the installation program, it launches the first screen asking me to accept the terms of service. When I hit next, I get the message "unable to locate the installer package" every time and the installation stops. I have re-downloaded the installation package twice and restarted the computer. I still get the message every time. Help! Link to comment
Level 5* gazumped 11,666 Posted July 9, 2019 Level 5* Share Posted July 9, 2019 Hi. The software for ScanSnap - even the Evernote Edition scanner - is all Fujitsu. I believe that new software for the recent versions has been released - you may be able to get an update (and more help) from Fujitsu. Link to comment
Level 5 PinkElephant 8,114 Posted July 9, 2019 Level 5 Share Posted July 9, 2019 There was some issue about the EN special edition scanners from Fujitsu. I own a standard ix500, so I just know about from this forum. There was some inconsistency between the old EN edition scanner software and changes in MacOS and/or EN for Mac. It may be that you need to install the new firmware of a standard ix500 on your EN edition. It will stop to be a EN edition scanner and loose the specific functions. But it will continue to work. The change in the scanners firmware can not be turned back ! So before going down this path, recheck this: Here in the forum are threads about this issue, the why and the relevant MacOS and EN versions etc. Fujitsu Support should know about this as well. Link to comment
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