platonus82 0 Posted September 11, 2017 Share Posted September 11, 2017 I've been getting a fatal error while opening one of my notes that's extremely important to the job I'm on. A box opens suggesting that I send the Log error to evernote and I do But zero response. I've also sent a ticket in for this issue. If I cannot open this not I will have lost days of work. I hope Evernote will look into this topic now and I exhausted my option with this program. Attached is the Fatal error log . Regards, Neil Platon Evernote_exe_6_6_4_5512_20170908_160918.txt Link to comment
Level 5* gazumped 11,666 Posted October 7, 2017 Level 5* Share Posted October 7, 2017 Hi. Sorry for the slow response here. We're not Evernote support, though this Forum is part of the help & support network provided by the company. This is a (mainly) user-driven forum where we can comment and suggest fixes and work-arounds from our experience as (for the most part) long-time Evernote users. As you already know, the Support team is available on https://www.evernote.com/SupportLogin.action if you're a paying customer, Twitter - https://twitter.com/evernotehelps if not. The Fatal Error reports you were sending are not support requests - they're general information for the development team on systems that might be failing. There's not usually any response. You should have had a ticket number response to your support request - hopefully you will have sorted this out by now. If not, the usual work-around suggestion would be to split your problem note in two. Likely one of the two 'child' notes will also be a problem, so split that again... until you can identify what's causing the issue. Copying the content into a text editor and copying that text back into your note will remove any 'hidden' codes. Link to comment
Level 5* phils 220 Posted October 8, 2017 Level 5* Share Posted October 8, 2017 As an Evernote Business customer you should be able to do Live Chat for support as well. Link to comment
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