Carlb1979 0 Posted June 1, 2017 Share Posted June 1, 2017 Hi All, I'm new to evernote. Started using it some weeks ago, in web client only. Logged again today: ALL my notes are gone. Why is this happening? Seeing a lot of issues from the past where this occured... How can a tool like evernote lose it's notes? This is like core functionality Very disappointed... Rgs, Carl Link to comment
Level 5* gazumped 11,897 Posted June 4, 2017 Level 5* Share Posted June 4, 2017 Hi. It seems very easy for users to create a new account rather than log in to the web account with their existing details. A new account will be 'empty' - try quitting Evernote and log in again. Link to comment
yoyo36 0 Posted June 4, 2017 Share Posted June 4, 2017 Hi guys, I have the same problem, but I had close to 15000 notes in a premium account. Now when I log in, I have an empty basic account with just few scannable notes. No more double authentification either. Any idea about what's wrong? I logged out and tried again, doesn't work. Thank you, Link to comment
Level 5* gazumped 11,897 Posted June 7, 2017 Level 5* Share Posted June 7, 2017 On 04/06/2017 at 2:27 AM, yoyo36 said: Hi guys, I have the same problem, but I had close to 15000 notes in a premium account. Now when I log in, I have an empty basic account with just few scannable notes. No more double authentification either. Any idea about what's wrong? I logged out and tried again, doesn't work. Thank you, It's not possible to 'lose' 1500 notes unless you deleted them from the server. Have you signed in with both the website and the installed app? If you're still stuck - reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps Link to comment
Level 5* DTLow 5,741 Posted June 7, 2017 Level 5* Share Posted June 7, 2017 On 2017-06-01 at 1:12 PM, Carlb1979 said: Logged again today: ALL my notes are gone. On 2017-06-03 at 6:27 PM, yoyo36 said: I have the same problem, but I had close to 15000 notes in a premium account. Now when I log in, I have an empty basic account with just few scannable notes. No more double authentification either. My guess is that you're using the wrong userid/password It's too easy to create new accounts, although email has to be unique Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.