Neil McCutcheon 1 Posted December 6, 2016 Share Posted December 6, 2016 I can't sign in to the app on my iPhone 6S. I have nominated this as one of the devices to run/sync Evernote. When I get to the penultimate character of my password, the whole thing freezes. Help. Link to comment
Level 5* DTLow 5,736 Posted December 6, 2016 Level 5* Share Posted December 6, 2016 34 minutes ago, Neil McCutcheon said: I can't sign in to the app on my iPhone 6S. I have nominated this as one of the devices to run/sync Evernote. When I get to the penultimate character of my password, the whole thing freezes. Help. When I get to the penultimate character?? Link to comment
Neil McCutcheon 1 Posted December 6, 2016 Author Share Posted December 6, 2016 The second-last digit it my password. Then it all freezes and won't let me in. I tried reinstalling the app, but the same thing. Link to comment
Neil McCutcheon 1 Posted December 6, 2016 Author Share Posted December 6, 2016 *in my password Link to comment
Level 5* DTLow 5,736 Posted December 6, 2016 Level 5* Share Posted December 6, 2016 2 minutes ago, Neil McCutcheon said: The second-last digit it my password. Then it all freezes and won't let me in. I tried reinstalling the app, but the same thing. Which you describe as "penultimate character" Are you using special characters in your password? btw You can edit your post using the Edit under the note Link to comment
Neil McCutcheon 1 Posted December 6, 2016 Author Share Posted December 6, 2016 No it's just a number. It's quite a long password, but it works fine on laptop. (MacBook Air) ha - thanks for editing tip!)) Link to comment
Level 5* DTLow 5,736 Posted December 6, 2016 Level 5* Share Posted December 6, 2016 6 minutes ago, Neil McCutcheon said: It's quite a long password, but it works fine on laptop. Could the length be a problem? At one time, the maximum was 64 chars You might try a shorter password Link to comment
Neil McCutcheon 1 Posted December 6, 2016 Author Share Posted December 6, 2016 Only 17 characters - not that long. Maybe it's just a bug. Link to comment
234532452345345 0 Posted December 10, 2016 Share Posted December 10, 2016 I'm experiencing the same issue. It crashes on the 16th character of my password. I can't sign in on my phone anymore. Link to comment
Level 5* gazumped 11,699 Posted December 11, 2016 Level 5* Share Posted December 11, 2016 Maybe 12 characters is long enough? Link to comment
Neil McCutcheon 1 Posted December 11, 2016 Author Share Posted December 11, 2016 How do we contact Evernote to ask them to fix this? Link to comment
Level 5* gazumped 11,699 Posted December 11, 2016 Level 5* Share Posted December 11, 2016 I think this is now a known fault - there's at least one other thread on this. I'd suggest you contact support directly if you can, or message them on Twitter Link to comment
Neil McCutcheon 1 Posted December 11, 2016 Author Share Posted December 11, 2016 Thanks. That's a relief. I've messaged them on Twitter as you suggested. Ta for the tip Link to comment
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