MPINT 2 Posted November 9, 2016 Share Posted November 9, 2016 hi, Scannable shots a full written page in my moleskin, and than, the page is blank. restart scannable doesn't help. any ideas? iphone 5 SE (new), iOS 10.1.1., scannable 2.1.1 (922) Thx Greet froom Vienna/Europe Alexander Link to comment
Level 5* gazumped 12,021 Posted November 9, 2016 Level 5* Share Posted November 9, 2016 Hi. To make sure your camera is working, is it possible to take a picture of the same page with the normal device camera? If you try Scannable again, does more/ less lighting make any difference? Link to comment
MPINT 2 Posted November 10, 2016 Author Share Posted November 10, 2016 i'v tried this out: i've taken several pictures with scannable with different things, a folder, advertising, a letter, an other write book i use. in the same process, i took a picture of my moleskine, the page is blank. all other files are ok. my app is in german so the settings are: no flash, capture is automatic. what i figured out, is, when i took the picture manually without a frame around the book, it doesn't work. if i took the next picture in the same session without a frame around, this works. next picture with a frame or lets say space around, so i can see the desktop, it doesn't work. Link to comment
MPINT 2 Posted November 10, 2016 Author Share Posted November 10, 2016 every picture taken with the normal device camera is fine. i haven taken several pictures with scannable with automatic flash in automatic mode, the same reaction as described. no picture,its empty. now i've tried, to take several pictures in landscape modus, two sides in one go, this works. then i took again a single page => blank! only the moleskin book. i've no idea with this. thanks for your help Link to comment
Level 5* gazumped 12,021 Posted November 10, 2016 Level 5* Share Posted November 10, 2016 Hmmn. I can only suggest you contact support directly if you can, or message them on Twitter Link to comment
MPINT 2 Posted November 11, 2016 Author Share Posted November 11, 2016 thx for your help! Link to comment
Sol12 0 Posted November 13, 2016 Share Posted November 13, 2016 Yep. This just started happening for me as well. Before that, it was a problem with multiple-page PDF documents shot with Scannable. One page would display normally, and then the next one would display only as a tiny little thumbnail. I must have spent a couple of months emailing back and forth with EN support, and we're no closer to a resolution. Link to comment
MPINT 2 Posted November 15, 2016 Author Share Posted November 15, 2016 Hi, i contacted, as gazumped recommend, EN Support and ask there. They cant help me also, but today i received again from the support a mail to downiad the new scannable app 2.2. it seems, the problem is fixed, all is fine right now! Link to comment
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