danmb 0 Posted October 25, 2016 Share Posted October 25, 2016 So frustrating. My app crashes as soon as I type into it. The Website crashes as soon as I have entered my password and try to click on something and I removed Evernote Desktop for this same reason months ago. What am I supposed to do if I can't access the software from any of the available avenues? Link to comment
Level 5* gazumped 11,667 Posted October 25, 2016 Level 5* Share Posted October 25, 2016 Hi. If you are a Business user, then contact support or message them on Twitter Link to comment
Level 5* DTLow 5,736 Posted October 25, 2016 Level 5* Share Posted October 25, 2016 5 hours ago, danmb said: So frustrating. My app crashes as soon as I type into it. The Website crashes as soon as I have entered my password and try to click on something and I removed Evernote Desktop for this same reason months ago. What am I supposed to do if I can't access the software from any of the available avenues? As per @gazumped; As a paying user, I'd advise you to contact support I have Evernote installed on varions devices, and the option to use the web platform If a device fails, I can switch to a different device So, take it one platform at a time When the Website crashes, I would try it on a different machine to see if it was just a device problem. Its very unusual for a Web platform problem - most of my problems are device issues I don't spend a lot of time troubleshooting my devices My solution process is Reboot the device; this solves many issues Delete the app and reinstall Delete the database and let it be rebuilt from the servers Warning: The rebuild does not include local notebooks or unsynced notes Link to comment
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