BrianN 1 Posted December 2, 2015 Share Posted December 2, 2015 I've been a premium member for a year and got an email offering me 18 months for a 12 month subscription if I signed up before a certain time.I did this but got charged full amount and then did not get the 6 months added.Sent an email, logged a support email through my account but 2 days later.....NOTHING!! Not happy. Anybody else had similar experience?? Link to comment
Level 5* gazumped 11,667 Posted December 2, 2015 Level 5* Share Posted December 2, 2015 Several questions on this, turns out the advertised offer was for new customers only. If you have a ticket number for your support request, please post it here and we can flag this for an Admin to look at if you wish... Link to comment
BrianN 1 Posted December 2, 2015 Author Share Posted December 2, 2015 No ticket number - I sent a quey via my account and also sent an email to billing and subscriptions. It did not indicate new accounts....and funnily enough why did I get 3 emails offering this in the week that my subscription was du to expire. Not happy with this so please can you direct me how to get a refund?Appalling customer comms - why has it took 2 days for a response and only whn posted on here? Link to comment
Level 5* gazumped 11,667 Posted December 2, 2015 Level 5* Share Posted December 2, 2015 Didn't know you could send queries in any other way than a support ticket - submit one by choosing "payment issue" in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.actionYou'll get an instant (or fairly quick) acknowledgement and ticket number - post that here and we can get an admin to have a look at the issue for you.Premium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
BrianN 1 Posted December 2, 2015 Author Share Posted December 2, 2015 Thanks Ticket# 1331853 If somebody form admin could please take a look and either arrange a refund, the extra 6 months, or downgrade to Plus and refund the difference. I'd already been considering terminating and this offer was wgat made me re-sign Link to comment
Level 5* gazumped 11,667 Posted December 2, 2015 Level 5* Share Posted December 2, 2015 OK - flagged; hopefully you'll get a quick(ish) response... (I'd guess things are busy after the holiday weekend) Link to comment
gbarry 2,658 Posted December 2, 2015 Share Posted December 2, 2015 Hi Brian--I've escalated this in our queue and a representative will you sorted in short order. Link to comment
BrianN 1 Posted December 2, 2015 Author Share Posted December 2, 2015 Looks like my account been extended by 6 months. Thank you! Link to comment
Ms A C 0 Posted June 18, 2016 Share Posted June 18, 2016 I have a problem that is almost similar. I have a premium subscription but keep getting deactived and sent to basic because of my business account. The business account setup is confusing. I paid for members and removed them then my business account was canceled..... i lost weeks of data and information. I talked to Billy J from support and she said that I could get access to filesand that I will have to sign up with my business account and can do it on credit. I did do that but never did get my lost data back. I kept trying. I also ended up not canceling the Business account. Never had the employees to be charged and now I am being billed for the entire year $600 and never used it. Never would have resigned up either if it was not suggested for me to get my files. I need my premium account back. I paid for it for one year and its not been a year yet. Please Help!!!! I am disappointed. Link to comment
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