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cverdul

Shared links not open

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When I create and copy a shared link on Evernote Desktop (Windows) this link doesn't works. I use the link as text hyperlink on a Evernote note, but the hyperlink fails when click it in Android app. The error message (in spanish) is: "por favor, asegúrate de que tu cuenta está sincronizada y que está nota no se ha eliminado. Si eres el propietario de la nota, debes haber iniciado sesión en la cuenta asociada a esta nota". I started sesión in the owner account's note but. 

Any help? 

Screenshot_20181018-174134.jpg

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Hi.  The error message "please make sure your account is synchronized and that the note has not been deleted. If you are the owner of the note, you must have logged in to the account associated with this note" suggests that the Android app is either unable to find the note,  or is unable to access the URL to load the necessary page.  Does the link work from your Windows device?

 

 

 

 

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Hi.

Yes, the links in then main note work on Desktop App and on Web app. Only in Android App appears this error message.

Thanks for your interest.

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As far as I can tell,  my beta version of Android allows me to follow links when I need to do so.  You could try to uninstall and restart / reinstall Evernote on your Android to see if that improves the situation,  or wait for this version to come out as a public release.  You could also try to contact Evernote via Twitter on @EvernoteHelps.  Sorry I can't be of more assistance.

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For your information: after open a ticket via @EvernoteHelps, this is the answer received from Evernote:

I understand that you are unable to open public links from the Evernote app on Android. Evernote Web and public links do not work on mobile devices due to the Web browser being incompatible with public links. You can only open public links from a web browser on a desktop.

gazumped, are you capable of open public links in your beta Evernote app on Android?

Thank you.

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4 hours ago, cverdul said:

are you capable of open public links in your beta Evernote app on Android?

Not sure what the author of the comment means. 

I created a public link in my own Evernote account (i.e. it wasn't in a note shared to me) - and I emailed it to myself.  If I click the link in that email on my Galaxy Tablet,  a mobile browser web page opens to show me the note.  If I click the link directly on my phone,  the note immediately opens in Evernote. 

If I tap and hold the link on the phone,  I get destination options.  I chose my browser,  and again the note loaded fine.

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Well, the only difference is that I use the public links inside a note in Evernote. The public links in mail work in my Adroid too.

Can you test open a public link inserted in a Evernote note?

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Hmmn.  I embedded a public URL link into another note in the same database expecting it to jump to the other note,  but that also opened successfully in my browser.  Are you getting your URL through the 'share' dialogue on the note?

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Thank you for your patience, gazumped ?.

I get the public link from Evernote Desktop using the 'Compartir\Copiar enlace para compartir' menu option (look at the attached image). In english the menu option may be 'Share \ Copy link to share'. Then I paste the link into another note in the same database. This hyperlink doesn't works in my Android. I want the note opens in Android app, although it would be enough that the note opens in a web browser. Nothing happens except the error message  "please make sure your account is synchronized and that the note has not been deleted. If you are the owner of the note, you must have logged in to the account associated with this note"

One mistery.

 

 

Evernote Compartir.JPG

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18 hours ago, cverdul said:

One mistery.

Indeed.  There are no settings in Evernote (Windows or Android) -that I'm aware of- that would make this happen.  I do get my link in a slightly different way...

The share note option in Windows gives me a wider set of options,  and shows the link as a URL.  Are your links in the same format?

391520066_sharemenu.jpg.edacd3f4945d2b064a62731afc627ae0.jpg

266969143_sharemenu2.thumb.jpg.ccb96fc918633e1d2eb95547a3023f71.jpg

1131266534_showsurl.thumb.jpg.6c59f2dadb00db9d7e0efd54756700ae.jpg

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Interesting.  If I copy that link to my Android 6.0 phone,  I get "cannot open the note since you may not have permissions to access it or it has been moved".  Exactly the same link in the same email on my Android 7.0 tablet opens in a browser,  with an option to 'View in Evernote'.  Clicking the same link on my desktop does the same. 

The link shown in the address bar however doesn't look anything like the one in your post - it's pretty horrible in full -

https://www.evernote.com/client/snv?noteGuid=16a69549-96ef-4159-8eff-1dcecfe35f95&noteKey=70b8824db700e211&sn=https%3A%2F%2Fwww.evernote.com%2Fshard%2Fs76%2Fsh%2F16a69549-96ef-4159-8eff-1dcecfe35f95%2F70b8824db700e211&title=Comprar

- but that link works on my Android 6.0 phone!

(Not sure if that helps anyone...)

 

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My Android version is a 8.0.0. It maybe relevant.

The answer from Evernote's team about incompatibility with public links in Android will refer to newer versions. I expect they solve this in future.

Thanks for all, gazumped.

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