_annapatata

Yep, that’s my recommendation. Sign out and remove Evernote data. Hoping for more improvements on the coming updates

Hello, Elke! You’re most welcome! I hope I was able to help, even with the simple advice. Although I wanted to let you know that the latest version of the desktop app is version 10.33.5. If it’s not yet available in-app via the Help tab > Check for updates, try installing it manually from the website.

It’s really important that you always run the latest version. On a side note, I wanted to let you know the new app is best compatible with Windows devices running OS10. I suggest you upda Thanks for clarifying that the suggested workaround resolved the issue! 😊 On a side note, I think it would best if you could update your Windows OS to 10. I read on the “Operating system requirements for Evernote” article on the Help & Learning Center that the new app best works with Windows 10 (64-bit).

It appears to me that this is currently not a feature on the new Evernote app. You can open a support ticket and submit this as a feature request so the team can pass it along to the devs for further review.

What are your steps to reproduce? I tried it on my end and it is working as expected. I chose any note on my account > Click the More actions button (three dot icon) on the upper right corner of the screen > Copy internal link > Paste it inside any note. Can you clarify if you're pasting the internal link inside the Evernote app? If yes and the issue persists, check if you're running the latest version of the app (Evernote for Android v10.27).

Hi, Try to update your app first to 10.27. If issue persists, can you clarify if these photos were taken using the app's camera?

I agree with PinkElephant. Provide detailed steps to reproduce the issue so we can try. Meanwhile, check if your app is running Evernote for iOS v10.27 as well.

Hi, Are you running Evernote for Mac v10.31.6? You can locate the running version of your app via the app's Help tab from the toolbar > About Evernote. If not yet, please do the necessary to update either via MAS (if you have installed it there) or via direct download at www.evernote.com (recommended). This is usually the first basic troubleshooting advised by Support.

Hi PinkElephant, This is absolutely right. The main cloud is rarely affected by issues so it’s best if you always check the web first before submitting tickets to Support. If the issue doesn’t happen on web then it maybe device-specific, and user can try some basic troubleshooting steps (depending on the affected device) - first things first - check if app is running the latest version!

Hi Elke, Please check if you’re running v10.31.6 on the desktop app. If this will not fix the issue and everything is fine on web, try removing the Evernote data by signing out. This is usually a basic troubleshooting advised by Support. 👍

Notes and notebooks added to Shortcuts tab on iOS and Evernote Web disappears or shows inconsistent contents every time. Issue is encountered both on iOS 10.26 and Evernote Web 10.30.