RichW

Thanks @PinkElephant for the suggestion. Shottr looks like a reasonable replacement. Please explain how you save the Shottr screenshots directly to EN. I don't know what you mean by "use an import folder". I googled how to do it as well as asked ChatGPT. I found no solution.

I'm running Skitch for Mac Version 2.9 (265153) I recently upgraded to MacOS 14.2.1 and I can no longer annotate with text. Arrows still work fine but if I add even one word of text and hit the sync button or gallery button, the app instantly crashes. It happens every single time. I have tried killing and restarting Evernote and Skitch, and rebooting. Nothing helps. I don't want to delete the app to reinstall because it does not look like you can still download the app from Evernote. Is Skitch for Mac still supported by Evernote? If not, that would be particularly sad. It was a wildly popular app, and my team was the one who created it in Austin. Rich

@PinkElephant Pinging you to let you know this was solved and validated on my end.

YES!!!!! FINALLY, this bug was just fixed in version 10.61.5-mac-ddl-public (20230831054637). THANK YOU guys. This has been a nightmare.

I just opened Bug ticket #3731297 for this issue. Let's see what happens.

I have not. Submitting one now. Thanks.

@PinkElephant I'm not sure where you were getting my time zone, but I'm in Austin TX and I don't recognize that language in your settings image. German maybe? Regardless, here is my settings pain. Local copy is enabled and I have not changed any settings since I did a clean install. I was away from my computer for 12 hours and I just came back to the cooling fans blasting away. This is steady-state and you can see that to top CPU user is Evernote, so the CPU issue is now fully back after a fresh wipe and install and I'm not even trying to open or delete a note. I'm doing nothing (see attachment). Would an activity Log help?

@PinkElephant Also, I logged into the web client to test creating and deleting notes. The results are very strange: After wipe and reinstall, adding a new blank note now takes an average of 6.8 seconds and deleting a blank note takes an average of 6.5 seconds. However, I had forgotten to reboot as requested by PinkElephant. After Reboot, creating a new note takes an average of 17.2 seconds and deleting a note takes an average of 16.1 seconds. I tested the same thing using the Evernote Web client Creating a new note - average of 3 notes = 0.25 seconds Deleting a blank note by dragging it to Trash - 4 minutes and 30 seconds. Yes, FOUR MINUTES! Got a green swirly the whole time. Delete another blank note - 1 minute and 10 seconds Created a new note 1 min and 3 seconds Deleted the same note - 2 seconds Created a new note - 2 seconds Moved back to the desktop app to see if it speeded up like the web client. New note - 19 seconds Deleted blank note - 17 seconds

My internet connection at the router is 538 Mbps down and 23 Mbps up. My access speed over wifi in my office is 79Mbps down and 22 Mbps up. I attached a screenshot of my computer specs. I thought it was a 2020 since that is when I purchased it, but apparently, it is a 2019 year model. It was just before the Apple processor switch. The processor does not explain the recent slowdown in performance. I realized that I forgot to reboot after wiping and reinstalling as you suggested. After rebooting, creating a new note takes an average of 17.2 seconds, and deleting a note takes an average of 16.1 seconds. That is an average of 3 tries of each and they were all within 1/2 second. In other words almost back to where it was before I wiped the install. That makes no sense to me. This is so frustrating that I have to create a few blank notes just in case I need them because it is so slow. I should not have to do that. I attached a screenshot of my Activity Monitor looking at the Network Activity of Evernote downloading my 32k notes. However, as you can see, there is no network activity going on. The CPU usage is very low except when creating and deleting notes, which appears to be the only improvement from wiping and reinstalling. Prior to the wipe and reinstall, Evernote would commonly creep up to 75% CPU with the fans running and I would then kill Evernote and restart it to get it back down. I still think it is possible that they have made some design choices that do not support large note counts.

@PinkElephant I wiped it with AppCleaner and reinstalled 10.60.4. I forgot to mention that adding a new note and deleting a note previously took about the same amount of time (19 to 21 seconds). After the wipe and fresh install, adding a new blank note now takes an average of 6.8 seconds and deleting a blank note takes an average of 6.5 seconds. That is definitely way better. However, it is still way too slow. Deleting a note still pigs my CPU to 115% while it is happening. Almost the same for adding a new note. Until relatively recently, it was almost instantaneous to add a new note and delete a note. Since it is a fresh install, I would not expect the fact that I have 32k notes to have any effect on that. Right?

@PinkElephantThanks. I will try that today as soon as my meetings are over, and let you know if it helps. Rich

I've been using Evernote for 13 years and I have 32,198 notes as of today. Until recently (I don't recall which version or date), it was still snappy and very usable. Now that it takes 19 to 21 seconds just to open a new note so I can jot down some thoughts, which is almost unusable. This is for NEW notes, not clicking on existing notes that may need to be updated to a new format. I don't understand why they would design their code so that just opening a new note would bring the system to its knees, regardless of how many notes you have. It appears they made some design choices that do not support the customers who have been with Evernote for a decade or more and have their whole life in Evernote. I'm running Evernote for Mac 10.60.4 and this has been happening for months. However, when I just upgraded from the previous version to 10.60.4, the time to open a note went from 16 seconds to 21 seconds by my stopwatch. I'm running Ventura 13.4 and I'm on a 2020 Macbook pro with 64GB of memory. While the note is opening, the MacOS Activity monitor says Evernote is using 115% of the CPU, whatever that means.

Okay. I reinstalled the legacy version from the Evernote website, and it did not fix it. Thanks for the help. I'm testing the regular supported version of Evernote. So far it looks far better than when they deprecated the majority of the features. One of the big features I needed was recording, which was deleted from the mainstream app and has since been added back. The only problem I see after 24 hours of use of the mainstream app is the tags are buggy. You can filter on tags, but if you use tags in the search syntax (tag:TagName), then most of the time it does not actually work. It just says no notes are found even though it auto-completed the tag. However, if I filter on the same tag, it works fine, so at least I have a work-around. I'm not asking you to help. Just sharing an observation on my first use of the new Evernote. @PinkElephant, you are awesome. Thanks again.

@PinkElephant, there was no option for a "+" in the accessibility permissions screen above. I unlocked the screen with the Administrator password, and there was still no "+". HOWEVER, using the terminal command "sudo tccutil reset Accessibility" fully described in this link, it successfully fixed the database and reset her permissions pane. It also added the "+" back as an option to add additional applications to the list. After I did that, I hit the "+" and added "Evernote Legacy" and clicked the checkbox for Evernote Legacy as well as all the other applications who's permissions were removed with the terminal command. Now Evernote Legacy has microphone permissions. Notice here the "+" is back and Evernote Legacy is checked. Unfortunately, that is not the source fo the Evernote Legacy crashes. It still crashes every time I hit the record button in a note. Also, every time Evernote crashes, it evidently corrupts the MacOs permissions database again because the "+" disappears from the permissions pain again. After the crash, the permissions window (Preferences>Secruity & Privacy) still looks the same. However, if I close the MacOs permissions window and reopen it, it now looks like this:

@PinkElephant Good catch. I think the crash is happening because Evernote Legacy lost microphone permissions during the upgrade to Monterey, even though this must not have happened to you. I uninstalled Evernote Legacy and reinstalled it. Still crashes every time I press the microphone followed by hitting the red dot to record audio. When I look at the microphone permissions in MacOS settings, Evernote Legacy is not even an option and there is no way to add it (no "+"). From Googling, it appears the only way to get an application added as a checkbox option in permissions for the microphone is to try to use that feature (microphone) in the app and then it will be added as an option. However, in the case of my mother's Macbook Air on Monterey, using the microphone just crashes Evernote Legacy instantly every time, therefore the app is never added as an option in permissions. Any ideas on other ways to add Evernote Legacy into microphone permissions?

Thanks. I really appreciate it.

I could not find where you file an actual bug report with Evernote. Maybe I'm blind, but it does not seem very obvious anymore. Anyone have a link to file an actual bug report? This seems like a bug they would want to jump on since audio is broken by Monterey. Rich

Click on the microphone in the body of the note and start recording.How_to_record_in_Evernote_on_Mac-1.bmpHow_to_record_in_Evernote_on_Mac-2.bmp

I was the one helping my mother debug this issue. It appears it due to test escape in Evernote Legacy introduced with an incompatibility in MacOS Monterey.

I just got sick of being disappointed by the new release. I re-installed the Legacy version and it is SOOOOOOOO MUCH BETTER. It is just night and day. I'll wait until they are back to feature parity and get all the bugs out. Then maybe I'll try to stomach the new UI again.

It started working again. However, I caught all the errors in a log file, if the support team cares enough to want to see it.

My Evernote Mac app just auto-updated to 10.5.7 and now I can no longer drag in an attachment!! This is horrible, but it is even worse because you guys took away our ability to record audio notes. For this reason, we have been forced to use a 3rd party app to make meeting recordings and then drag them into the note. NOW we have lost the ability to even do that. Below is the error I get every time I try to drag in an attachment.

Same problem here for Evernote Helper - 127% CPU, 1.51GB of memory (ridiculous). I'm on Evernote for Mac 10.5.7 on a 2020 Macbook pro w/ 64GB of memory.

Terry, I feel your pain. I'm well over 21,000 notes and there are a LOT of people with many more than me, which is a lot to migrate to another product. However, I'm continuously angry and disappointed at the incredibly bad things Evernote is doing with the the products. I have run into MANY removed features that I used all the time that stopped my normal work process I have used for a decade, right in its tracks. In addition, the performance is now absolutely HORRiBLE. I get the "swirling circle" constantly on most things I do instead of the previous instant response. Now on top of all these issues, I'm having sync issues, even ON THE SAME DEVICE. I started a note inside the Evernote (Mac) main window and then popped opened the note as a separate window on my desktop so I can have several notes open at the same time, like I do 90% of the time. Now I have TWO VERSIONS of the note in the same app because the one in the version in the main window is different than then one in the separate window. OMG, what kind of architecture decisions were made to allow sync conflicts within the same app on the same device? The decision to release new apps before the features were implemented, was an extremely bad one, but this is just one bad decision in a long line of bad decisions. Just like we see in this thread, people are leaving Evernote at a stampede pace, never to return because of these flawed decisions. That said, i will say that I respect Ian Small for his open communication about what they are attempting to do. He's pretty honest about some of the flawed decisions and explains why they made them. It almost makes me want to try to ride it out for another month or two, but I'm really on the fence. This is difficult for me because I'm not only a power user for over 10 years, but I'm an ex-Evernoter. Even worse, my Mother is 93 years old and has also been a power user of Evernote for 10 years. Now her memory is really starting to deteriorate and Evernote is literally her lifeline. Like Phil Libin used to say, "Evernote is your memory". It literally IS her memory and it is the ONE thing she uses every single day on her Mac and iPhone 11, so she does not forget everything. All the damage they have done to the Mac and iOS apps have been catastrophic to her. It is frustration for us, but desperation for her. I really hope Evernote makes it, but I'm not sure they deserve to the way they are treating their premium user customer base who have been paying the bills for the past decade. Wake up Evernote, or die.

Totally agree. This is a MAJOR feature in my workflow. I literally change my "updated date" fields on my notes almost every day. I won't get into why, but it does not matter. Removing this feature is NOT ACCEPTABLE. How can you presume to know how 100,000,000 people are using the existing feature set that has been around for many years?? Where is all this arrogance coming from? You also thought it was okay to remove the ability to record audio in notes! I literally use that at least 15 times every single day. OMG! STOP REMOVING FEATURES!!!! JUST STOP!! This is SOOOOO FRUSTRATING. It seems like couple of days I find another feature you removed, while I'm watching the horribly poor performance of the new release with the little swirling circle with almost everything I do. Add a tag on a note and it just deletes it and finally puts it back a good 5 seconds later. EVERYTHING IS SO SLOW! Stop ruining what was a once great tool.