Bolitronchi

As this issue never happened while I used Evernote on Mac, I think it's one of the bugs caused by Windows 10 Home (I don't know if this would be the case in higher Windows OS).

Thanks for your quick answer. I don't know how, but the problem solved itself, after uninstalling the desktop version for Windows (Revo uninstaller suggested by agsteele) and reinstall again the latest version. Now I have the same access than before the problem. I wouldn't have unsync anything if the autoupdated version worked. So when I expressed my complain, Evernote didn't allow me to access from any device/browser nor at least to know from which devices/browsers could I access. That is completely unfair, in my opinion. After two unsyncs I understand that I can't change the device/browser but I should be able to see from which devices I can get access to my data. Important to read that the lock is not for the present month (I was wrong about that), but for the following 30 days. Thanks again

I had to follow several steps to get to the solution proposed by agsteele: 1) As I previously have unistalled Evernote, Revo Uninstaller didn't find anything. So I had to reinstall Evernote (and check that the problem was still there). 2) I used the free version of Revo Unisntaller to completely uninstall and clear any reminds of Evernote on my laptop 3) I reinstalled the latest version and it works now properly. Thanks for the support!!

Thanks for your quick response. It seems that I have to install it again, as Revo Uninstaller doesn't see anything about Evernote. I'll do that and I hope that works.

For the free account I can only install it in two devices/web browser. And I only can switch devices twice per month. So I have one in my Android smartphone and the second in the portable Windows laptop. As a result of the failure of Evernote lastest version for Windows (failure from Evernote itself) I had to change synchronization to Evernote web. But I received a pop up message to upgrade subscription that didn't allow me to continue to get access to my notes in that browser. So I had to try in another web browser/device... The final result is that I don't know which devices/browsers I can work with because it seems Evernote has lock the access to my account until I upgrade to a payment plan. Never mind from which device, web browser etc. I try to get access to my account, the only answer is that I can upgrade or the app will close in seconds. At least I should be able to see which of my devices is available to access my account. Specially if it's a failure of the last desktop update that I can't skip. May be I finally have to pay to be able to access to my data. But for sure it will be the last time I do that. Do the free users have any email address to complain or contact to explain the problem? As far as I've seen we only can make searchs in the forum but we don't have the right to get a direct contact. Thanks in advance if anybody can help

I use the free version because I don't need the performances offered by the paid options. As Evernote updates itself, with the lastest version installed in my laptop (Lenovo Yoga 520 with Windows 10 Home) the app just doesn't work. It appears the following message (in Spanish): "An error has occurred on our part, we are sorry. Try restarting Evernote. Exit code: -1073741819" It doesn't matter if you try to restore or exit or reinstall the program. The result is always the same. Any clues or solution? Thanks in advance

I've been using Evernote Personal for two years and now the price will be 100€. I barely use the "huge" amount of ressources of that plan, so I'm not interested in renewing it. When I try to manage the subscription I only get the option to move to Evernote Professional, just the opposite of what I need. That's not fair on the company's side. For that reason, my doubt is what will happen. Will I be able to move to the free Plan keeping all the information? I found a link with information about how to downgrade the plan, but it doesn't work: Manage your Evernote subscription – Evernote Help & Learning I've sent a request to the custormer service. Waiting for a proper answer.