grahamprothero
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Everything posted by grahamprothero
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This is assuming that they put any effort /resources into their support in the first place. Because it's invisible we will never know.
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I would imagine that their existing in house bug reports would reduce if they recognised the issues on the forums. So more of a transfer of existing resources. Rather than extra.
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Good support adds value to a product. Poor support can lose you fee paying customers.
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There is no technical reason why the developers cannot respond directly. At least we would know that our issues have either been recognised or dismissed.
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Am I missing something when it comes to identifying and reporting issues with the Evernote suite. There seems to be a capacity to log issues via these forums but no input from Evernote support. I have been spoilt in the past with a previous app where was able to report and share issues with fellow users and get solutions but also the developer would provide input and recognise and confirm issues and I would at least know that my problem had been recognised and the developer was actually working on a solution. With Evernote there seems to be nothing. When I report a bug to Evernote how do I know that it has been recognised and they are working on a solution. I have seen bugs that have been recorded by multiple users for more than 12 months and at the same time updates to the app on almost a weekly basis. It is almost like the developers are obsessed with creating new features rather than fixing existing ones. Having a voice is useless if nobody is listening.
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Major Mobile Bug
grahamprothero replied to grahamprothero's topic in Evernote for Android Issues (Versions 10.0 and above)
I AM NOT A BETA TESTER MY APP IS NOT A FREEBIE CAN EVERNOTE PLEASE PRACTICE THEIR MISTAKES ELSWHERE? -
Major Mobile Bug
grahamprothero replied to grahamprothero's topic in Evernote for Android Issues (Versions 10.0 and above)
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Hi speed WiFi connection (200 Mb) Turned off all other apps I selected a note that was just under 1Mb Selected it for offline Still not downloaded after 30mins. Why would an app that slow remove my entire downloaded offline notes every time I log off?I would only expect that if I removed the app from my device. I suppose I wouldn't be logging off, if the app was dealing with my modified filtered tags correctly in the first place.
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Just found this chat so transfered my last post from another location. The ability to group and view tagged notes on the fly via the mobile app is very important but this issue makes that impossible. The link below shows my problem using the PC to create/edit tags and the Android mobile version to utilise those chages on the go. https://www.evernote.com/shard/s2/sh/cb3ab017-d1fb-7891-7851-2db9fc428694/Nx8q6DgiB8iskusciOVPOj-E1-qQT3FYjDRr8j2MDYnRhZkUuNCQ8lL5IQ Any sugestions? The option to reinstall every time a tag is edited is not viable.
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I was hoping with all the updates this problem would disappear. The ability to group and view tagged notes on the fly via the mobile app is very important but this issue makes that impossible. The link below shows my problem using the PC to create/edit tags and the Android mobile version to utilise those chages on the go. https://www.evernote.com/shard/s2/sh/cb3ab017-d1fb-7891-7851-2db9fc428694/Nx8q6DgiB8iskusciOVPOj-E1-qQT3FYjDRr8j2MDYnRhZkUuNCQ8lL5IQ Any sugestions?
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Kinda finding ways of keeping a leaky bucket full of water by increasing the amount of water your putting in it rather than stopping the leak. At the end of the day the link linked feature on the windows PC is broken. This feature works perfectly on my Android . As far as I am concerned selecting a link should take me to the linked note, no matter what the location is (as proven by the Offline Android mobile version) I will not be wasting my efforts trying to compensate for bad design. Evernote is not a freebie, I'm not a beta tester. The existing feature should work.