@Federico Simionato I have been a paying evernote subscriber for a few years and I have never seen your customer service so degraded, there are tickets that have not been answered for 1 month, I hope that new users who go from free to paid do not experience this terrible technical support . .
How do you want us to help you have a better product if you ignore our feedback for days, weeks or even months? Example tickets: #3769888, #3785859
It would help me a lot to know the reason why your service has degraded so much and why it takes them so long to answer support tickets. It would be enough to answer me "thank you... we are going to review the ticket".
I don't expect immediate answers but I would at least expect them to answer me a few hours or even a couple of days later.
Thank you.