Hi @Jay-Bob,
Thanks for replying. However, I'm really starting to question Evernote's future. I've been a (paying) customer for quite a while and have the sense that Evernote is barely managing to keep up with other market options, let-alone demonstrate leadership in the space.
Frankly, I find it annoying that Evernote is trying to point fingers at a partner for flaws in this process rather than to show accountability. My hypothesis is that customers who buy scanners were/are power users and committed to Evernote (above average). It's a shame that these are the customers that are being alienated.
My guess is that Evernote committed to sell a lot more scanners for Fujitsu. You haven't been able to hit your numbers and now Fujitsu isn't too motivated to support an ancillary platform. Now most buyers of the scanner are probably wishing they'd bought the regular IX-500.
Yes, some software suppliers are slow in updating for Mojave compatibility, but how can Evernote defend selling a product under the Evernote name and brand and not meet update requirements 1/3 of a year later (Mojave was released September 24, 2018). Implying it's the customers fault for not reading update notes is beyond ridiculous. I have more than 100 applications on my system. I expect them to perform and keep up to date. The ones that don't get cut (read between the lines).
Yes, Fujitsu needs to play their part. But, we as Evernote customers don't care whose fault it is. It's an internal issue between you and and Fujitsu. You sold us the devise touting all the benefits and now you've really dropped the ball. You need to be communicating much more proactively here (why do customers need to come to you and complain? Why hasn't anybody reached out and tried to transparently tackle the issue head on?)
It's seriously your last chance, or I for one will take my business elsewhere.
Best,
Mark