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Hallpower

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  1. You don't have one of these scanners, do you @DTLow? The driver only really works in conjunction with Evernote. Installing the regular Fujitsu scanner driver would be a blessing at this point. What good is having the fastest fighter jet without fuel? Objective polls say otherwise (see Google Trends interest in Evernote). How does Evernote expect to sustain it's business in the longterm with performance like this? As a premium customer, I was hoping to find out...
  2. @applejedi1, the point that I'm trying to make, is that Evernote chose to partner with Fujitsu and sell a co-branded product to their customers. They are responsible for the partnership and accountable to their customers for the user experience. When I buy a Macbook from Apple and the hard drive breaks, I run to Apple to get it fixed, not Samsung... What I feel shouldn't happen in this type of partnership, is that the customer is left to deal with the problem and no party feels responsible/accountable. This is currently the case in that Evernote is pointing at Fujitsu, and Fujitsu (at least on one occasion) has pointed the finger right back at Evernote. The customer is left somewhere in the middle with no clear idea over who to turn to. It's not the best after sales experience. We're in discussion with Fujitsu but do not have an estimate on when to expect these drivers to be available if you have already updated to macOS Mojave. I'm glad @Jay-Bob made the above statement. While I would have of course preferred an ETA, at least I have the sense that someone is aware of the issue and working to resolve it. I would have liked ideally to be approached proactively with such a statement, rather than having to search support forums for solutions.
  3. @Jay-Bob (CC @DTLow), I just received the response from Fujitsu support: Für den Support des ix500 Evernote Edition ist Evernote zuständig, wir können für diesen Scanner keinen Support anbieten. Ich bitte um Ihr Verständnis. Translation: "Evernote is responsible for ix500 Evernote Edition support. We cannot offer any support. I thank you for your understanding." This is really shaping up nicely... Now what? @EverNote please let me know if you'd like me to forward the original support response.
  4. While I also didn't appreciate @DTLow's tone, there is a certain pragmatism to his point. I've contacted Fujitsu (to get on their nerves). If anybody else would like to push Fujitsu as well, here is the link to the relevant contact page: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/contacts/fi-series-contact.html It says this is for the fi-series, but ScanSnap scanners are available from the support dropdown (and the Scansnap page doesn't seem to offer a separate contact option, at least that I could find).
  5. @DTLow, to be clear: I'm not trying to troll the Evernote forum. The product is co-branded by Evernote and was advertised by and sold to me directly by Evernote. If nothing else, Evernote is the vendor from whom I bought the much advertised product, which is no longer working as advertised. As such, I am addressing my issues with my contractual counterparty. I expect that Evernote has much better access to people at Fujitsu than I do. I expect Evernote to work together with Fujitsu to make sure that the updates are released in a timely manner. I believe this is not an unreasonable expectation.
  6. Hi @Jay-Bob, Thanks for replying. However, I'm really starting to question Evernote's future. I've been a (paying) customer for quite a while and have the sense that Evernote is barely managing to keep up with other market options, let-alone demonstrate leadership in the space. Frankly, I find it annoying that Evernote is trying to point fingers at a partner for flaws in this process rather than to show accountability. My hypothesis is that customers who buy scanners were/are power users and committed to Evernote (above average). It's a shame that these are the customers that are being alienated. My guess is that Evernote committed to sell a lot more scanners for Fujitsu. You haven't been able to hit your numbers and now Fujitsu isn't too motivated to support an ancillary platform. Now most buyers of the scanner are probably wishing they'd bought the regular IX-500. Yes, some software suppliers are slow in updating for Mojave compatibility, but how can Evernote defend selling a product under the Evernote name and brand and not meet update requirements 1/3 of a year later (Mojave was released September 24, 2018). Implying it's the customers fault for not reading update notes is beyond ridiculous. I have more than 100 applications on my system. I expect them to perform and keep up to date. The ones that don't get cut (read between the lines). Yes, Fujitsu needs to play their part. But, we as Evernote customers don't care whose fault it is. It's an internal issue between you and and Fujitsu. You sold us the devise touting all the benefits and now you've really dropped the ball. You need to be communicating much more proactively here (why do customers need to come to you and complain? Why hasn't anybody reached out and tried to transparently tackle the issue head on?) It's seriously your last chance, or I for one will take my business elsewhere. Best, Mark
  7. Dear Evernote Team, please include a checkbox not to show this warning in the future. While I understand that you feel you need to dummy-proof this feature, I assure you that some of your customers are not imbeciles. This is particularly nerve-wracking for those users who have high engagement with the App, since they are confronted with this message frequently. This is not the customer segment you want to annoy ;-) And, should we customers make the mistake of moving something after having elected to suppress the warning message, then you will have CYA and we will be fully accountable for our error. Best regards, A customer who is locked-in to the services because of the stickiness of past uploaded content but waiting for the annoyance level to reach a critical level to bite the bullet and make a switch.
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