ArjenC

@PinkElephant

Just a few remarks (seems my red ink is out ...).
Solution: Use Pink instead

Even "strong" passwords can be reused - and no service aimed at normal users enforces 2FA. Many users don't want the hazzle, and some even have technical problem with it
Reuse of passwords is a real pain in the .. and not easily fixed for sure. A self-respecting service should urge their customers to use 2FA if they have it available as a extra layer. Login with username-password is out-dated to put it mildly.. and with the Evernote statement While we don’t require you to set a complex password, our password strength meter will encourage you to choose a strong one.  I'm serious doubt the security decisions made on user-level, not server side... I don't have all the specs of their infra and mitigation tools.

 Enforced 2FA is maybe (but only maybe, as many pentests prove) enforced in professions that handle security issues day by day.
Not true, more and more companies see the urge to enforce extra layers of security. Mostly after a (big) breach or hack... Evernote could be one of the few companies that implements stronger policies before a clusterfail...

About the problem of trip wires that produce a too high percentage of false alerts I have written above. Just one example: One person wants to watch the geo-blocked new hot Netflix stuff - the other is not aware the home network is currently on VPN, and opens EN. Call from EN: We blocked your account, somebody from < .... > tried to access it. I bet these calls would be much (!) more frequent than real attempts at hacking into an account. As long as one part of the industry resorts to geoblocking, another part of the same industry can't (reliably) use location as an indicator. If you have 90% false alerts, any feature is dead that relies on it.
Did not say that account needs to be blocked directly/permanently, alert can be sent to the mobile app or registered email with unlock option without any support from Evernote...as an example (not the best though, but simple one for free). If user knows Geo location / IP is different than normal behavior he/she can acknowledge and go on...

About trust: If you don't trust EN to do "enough" for security, you doubt that they take security serious. And as you said, normally you avoid these services. At least I do (this is why I am with EN).
Evernote has some stronger features in place, 2FA - strong psw policy, Geo/ip alerting etc... but customer must search for the options, why not enforce or urge or inform customers better. Let them know about the security risk.. customers store their whole life in Evernote, all passwords, taxes, bank account, creditcards and personal id's... Identity theft is a big issue, Evernote is a really big database and once breached..... Sure if one user is compromised the impact for all users is minimal, but why not helping in creating awareness? Evernote needs the restore trust, failed multiple times the last years with V10 and subscriptions. Hope Security isn't the next clusterfail... 

6 minutes ago, Reuven said:

Try to clear the cache of the EV app.

Should be remove when full uninstall is performed. But i could be possible it isn't deleted, cannot think of a practical use but have seen a lot of strange un- deployments

@PinkElephant

From all cases I have seen here, or that were reported elsewhere, there is a single reason why accounts are breached: Standard UserID plus reused or plain simple passwords, plus no 2FA enabled.
Solution that could be taken by Evernote: Enforce 2FA, strong password policy, Breach control

So one layer of security broken, another broken as well, or too weak, and the third possible layer not even implement.
But sure, always telling EN needs to do this, EN needs to do that. No, it is IMHO the users responsibility to use the measures available.
I'm not telling Evernote anything, just point out some facts. And yes user has responsibilities sure, but with Miljons of users the Evernote company should / could gear up and help users with the world wide security issues.

I pointed to a single issue: That the geolocation in access history is sometimes off. That is hardly a reason to question security in general.
And I concluded that is should raise red flags when a account is switching between different Geo's often. In 2021 is should be standard to at least alert the user about strange login behavior.

But if you think it is not secure, draw the consequences: Take your stuff and move on.
Frustrations? Why this negative reaction? If someone points out that Evernote has some issues or negative point why should he or she leave? Why can't someone write some critics about this product? 

Because security in the end is a question of trust - and you obviously don’t trust EN.
No login-security has nothing to do with trust, don't know why you think login-security is trust related. If you don't trust a company, don't sign up in the fist-place. 

This can’t be healed, and I couldn’t care less.
Trust can be restored, if someone takes the efforts. And you are wrong about the last statement.... you care, you care the most (i think) of all the forum users.

@gazumped don't think that the sources are appreciated on this forum, sorry for the blunt statement btw... I whish it was different.

But I don't think I'm reviling something new, data is collected when accounts are breached... this is for all applications the case. 
My point was, maybe to aggressive/negative for some, that security for Evernote is not on current standards... And with millions of users this is an issue. And yes a lot of issues are self-inflicted and cause by users themselves, but Evernote can gear up the security...

13 minutes ago, egs613 said:

I'm using Evernote Premium (or whatever it is called now) for past 10+ years. 

Evernote is the only program I'm having difficulties with. Everything else seems to be fine.

 

/e

Open CMD as an administrator and try:

sfc /scannow 

This validates core window files. 

Switching IP's this frequently (geo based) should trigger an event for the users. Alert them about strange login behavior and let user acknowledge the attempt, if 2FA is enabled asked new verification. This could be a start to get security beter...

Security within the Evernote apps/web isn't the best and needs a big improvement. There is a lot of user data collected from compromised Evernote accounts (several reasons why the accounts are breached). Evernote needs to improve and update the login policies and step into the year 2021, 2FA isn't enough it's just an extra layer and people think it's ok to store sensitive data in a note... but is isn't save enough, and they know but has no priority at this moment. 

35 minutes ago, egsnyder@gmail.com said:

Yes, I already restarted; same problem. I completely uninstalled; re-installed 10.19.2; and got the same error message:

Only issues with Evernote? Or other applications as well? 

3 minutes ago, hanseric said:

One of the features that keeps me firmly embedded in EN is the OCR and resulting ability to search notes, handwriting, PDFs, etc.  I've not found any alternative solutions that will do that as seamlessly as EN has.

100% true, this is the only argument for EN... but really the only one.... when the competitors catches up with this I'm afraid Evernote won't make it another year

3 minutes ago, Paul A. said:

That's bad. Suggest you open a support ticket to make sure Evernote sees this and hopefully improves it in a future update.

Yep, let's build a car... oops square wheels are very bumpy on the road... let make an update in a couple of weeks.... try triangles

1 hour ago, PinkElephant said:

If it is enough for you, simply look for an alternative and move on !

Could myself not yet test import folders, since I am traveling light with iPad only. But I assure you, it won’t be by blindly throwing as much files at it as I can find.

But anybody can run his own test, now that it is available.

O don't U worry about me, I've moved on... But just curious why you are so positive about this poor performance from the company EV...I really don't know anyone who has anything positive about this crappy software.

So I was just wondering why..

@PinkElephantU R defending EV's testing capabilities... it is a poor show, after all these months of defective updates... If this poor quality was done by hospital employees or airliners.... 

How can you still be positive and find excuses (or at least try to) for this company.... When you pay this much money for a service it should be on level after months and months of buggy updates.... and no upgrades.

Sorry but when is enough enough? 

8 minutes ago, t87699 said:

How do you install legacy on your Android?
 

thanks

 

Only via 3rd party services. Evernote doesn't deliver older APK files for your Android device. So beware of this not official solution, you could get in to trouble when installing not official apps delivered by official companies.. 

24 minutes ago, gazumped said:

1: Follow the savvy user's code and never be an early adopter - read the reviews before you upgrade and make your choices then - like I did.  (Users have been griping about Evernote's poor QA for a long time...)

4: If you upgraded and didn't like it - just go back to Legacy (iOS excepted 😕).

Option 3: True so true, and normally I don't early adept (work in IT myself and learned one or two things). But the quality of Evernote and track record they had, 100% trust from me to the company... I didn't even blink, saw the vids of Ian Small, all positive and happy about the new future proof version... Learnd my leasson...

Option 4: After updating the @$#%@#%$ began, lost data, corruption on server level, repairs by devs resulting in more data loss. Luckily I had backuped my notes before update and manually recovered 100+ notes. In my contact with support it was stated not to downgrade, due to my issues with the upgrade... on DB level it was a mess... so i didn't... 

After months, was already using other applications (without frustration), i install the legacy version. It worked like before, but again DB corruption. So this is what I learned.... the release was, for some users, a mega f%%&ckup.... 

My trust level went from 100% to 0%, in a couple of days. There was no plan or backup for customers with issues, no way out of the mess... it was trial and error... and that for the price of € 7,-/month... not even a simple: Sorry... Nope data was gone, own risk... received some terms of use and legal stuff saying that Evernote wasn;t accountable jada jada jada..

Sure... real customer relationship. Hope for all positive customers they don't experience this kind issues. That's when you experience the real company etos... 

But I'm realistic, it could be a one time event... just a edge case with a probability of 0.1%. It happened to me, but the lack of support and communication, that is the real deal-breaker... that's why I left and us other solutions, not the fact the version 10 is broken, nope the way they handled it... 

True... from a productivity perspective the V10 implementation of tags is....@#$%@$#%@ (filtered):

Example TAG: STACK NOTEBOOKS -  STACK CONTACTS - STACK KEYWORDS
You want to find all note from person A, in Notebook A B and C, with the Keyword Z

In Legacy it is a matter of;
- CLICK person A tag within the STACK
- crtl+click the notebook tags A B C
- ctrl+click tag keyword Z.
5 Mouse clicks.. and have the notes

If i want to search within these notes (select from all) a can refine my search easily

In V10:

You need (not possible to multi select tags) to type: tag:"Person A" tag:"Notebook A" tag:"Notebook B" tag:"Notebook C" tag:"Keyword z"
Don't make a mistake in naming, else you need to reset your filters and start over again. 

With these note a can limited refine my search by opening the filter menu.

For me this is unproductive as @$#%@#$% (filtered).

So yes you can get same results but to cost (time)  are huge and not workable for me. Cannot imagine that somebody that uses tags as organizational and productivity purposes is happy with the v10 implementation of the tag feature...

@PinkElephant 

1) True, offensive to others is a no go
2) Positive or Negative perspective is based on own experiences, there is no right or wrong. They are both true and live side by side. Both sides can only give their own opinion/advice, it is up to the receiving party to do something with that advice. 

In a topic called Hate the New Evernote the posts will be negative that's for sure, negative about the app and possible the company. But should not be negative towards others on this forum

@PinkElephant I know the search syntax. The V10 version in compare with legacy is totally different in user friendliness.
To illustrate:
Legacy: To search all note with a tag in a stack you simply select the root tag of the stack.
Let's say you have a stack called STATUS with sub tags ACTIVE, ARCHIVE. When selecting (left panel) STATUS tag you get:

In this screen you can alter the matching mode to ALL, only notes with ALL 3 tags will be shown (in test case: 0). Or apply some filters / extra search criteria. 

V10:
When you select STATUS in the left panel you don't see any results, because it is searching for the STATUS tag, but notes don't have them because it is a root STACK tag.

Searching from the Tag module and applying filter with subtags, same results:

To get the same results you need to write: any: tag:ACTIVE tag:ARCHIVE in the search box (left top box):

So it is possible to get same results, but imagine you have 30+ subtags in a stack.....

My point to this all: searching and organising based on tags is broken. You need to remember the tag(s) you assigned it to. It isn't point and click, it is typing complex any: all: tag:bbb -tag:bbb syntax strings. Searching on content is quicker... when i type: NOTE in the search box i have them in one go.

Organizing with tags is time spent which doesn't payback. Just type in title of note your search trigger (ACTIVE, ARCHIVE) and search in one go... 

And support notified me that the legacy ONE CLICK and find all notes in stack isn't coming soon. Tags are not a priority at this stage of the product... so you know..

5 minutes ago, PinkElephant said:

But at the same time it can become corrupted, straying off the server copy which is the master for legacy as well.

Corruption on the server is also possible, support ticket is needed to fix this issue. So no real difference in both versions.

Beware that the use of tags is different on version 10. In pervious versions you could search notes by tags in 2 modes. ANY or ALL. In v10 only the ALL mode is available. This is a real problem when you use tags for organizational purposes. Because a tag search with multiple tags assumes ALL tags should be on a note, not one or two of the multiple tags.

This ANY and ALL feature is not on the list of features to return in the near future...Beware of this issue. This makes EV less organisation friendly...

Also the whole Tag feature in V10 is buggy (mildly put), doesn't work well and seems to be of a lower priority to the dev-team(s). It is improved but when use it extensively in V10 ... frustration will be your friend. Legacy version is fine, but no guarantees in the future (+many workstation management tools will prompt you about out-of-date software and the possible risks out-dated software brings... and they are 100% correct)

This topic is called: Hate the new Evernote

What did some of you expected to find in this topic? Post about all the positive experiences with the new Evernote? 
When someone writes his/hers complaints and frustration than that is his/hers truth. If you don't recognise this frustration... good for you... but don't try to enforce our experience as the one and only truth...

The EV 10 is rubbish, and great to see the frequent updates... but is solves little to nothing. Quantity over Quality, one of the pitfalls of Agile / Scrum when you don't understand your own customers..
 

And yes I also rant about this version, 10+ years user over Evernote and loved it. Never needed any support question. Version 10 released and have 10+ support tickets with issues, questions about missing features. Only one ticket was positive (for me) all others resulted in more frustrations... so I had two options: 

1- Stay married to Evernote and workout our the differences or get more and more frustrated
2- Get a divorce and start a new experiences.

Chose option 2.. and Have Evernote as static Database and think about the great 10+ years before version 10.
My point: Don't chose to be a victim, you are in control.. If you don't like this tool, find one that fits your need.
All Evernote positive guru's on this forum use Legacy for there daily work, if this isn't a big RED flag .... V10 is rubbish and everyone on this forum knows it (but chose to ignore it so it seems).

5 hours ago, joki said:

I just updated to the latest version of Evernote on my Google Pixel 3 XL, and as far as I can see it's much slower now, almost unusable.

Which part of performance has been improved?

Same experience, remove and reinstall helps a little... this seems the default update method for Evernote on Android. Evernote is the only Android App I reinstall on a regular basis... don't know why but on all my devices the same experience, it is something with the app itself.  

On 4/25/2021 at 10:00 AM, PinkElephant said:

It is not only a new app, but a new way to manage the devs as well. If you know that, it is easier to accept that they don’t communicate a „big“ plan. Maybe there is even none, everything is in flow.

Communicating with customers isn't part of the Agile/scrum methodology, it is only another way of  managing resources internally. We, the consumers, shouldn't care how things are managed or organized. We buy an product, use it as we see fit. And now it is broken and doesn't fit for some people. Result: Moving on... 😀

Customer communication is the big issue with Evernote, they neglected the customer entirely and where (and still are) focused on releasing and regorinasing the company. This attitude comes with most market-leading companies we are the best, you need us, we are right and you are wrong. They forget what made them the market-leader in the first place.

Enough rant for today... 

6 hours ago, Druid9 said:

My point is that EN coulda done this or shoulda done that helps no one, neither EN or its (remaining) users

if EN reads this forum topics they can learn a thing or 2. So it is fine to give your feedback (pos of negative)... A customer who is willing to give his/her/neutral feedback to a company is a valued customer. If he/she/neutral left they don't give any feedback anymore.

-----
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” ~ MAHATMA GANDHI 

Try this then. Make screenshot with web-clipper, duplicate the note.... screenshot gone...  in previous releases this also happened with annotation of screenshot, now this is fixed... but not fixed for older note, these still have this bug... so you will lose data when you do something with screenshot web clipper notes (even exporting and importing notes lose screenshot data.... so 10.9 is not safe/stable and lose data.... 

Suport can reindex your database, than this issue is fixed. It is a server based bug (yes bug are everywhere) and is related to clearing the trash bin....

The notes are older deleted notes, fix will make sure you don't see them anymore... 

2 hours ago, PinkElephant said:

The source of my momentary frustration is that you post stuff here in a weird format. "JFIF" is not really standard, isn't it ? Maybe convert it to something more common.

JFIF is a common file extension, nothing strange about this file type it's an advanced / better JPEG format (built on JIF format)