Guys, from the bottom of my heart, please read this and circulate it across all levels:
I've been with you guys since 2001. A real fan. Now I am doing an effort to continue with Evernote.
You were great and navigated in a blue ocean, which was both a blessing and a curse. The lack (until recently) of competition made you inward-centric, leading to the product losing its edge. For the outside, an Evernote with hunger to create fanatical customers became an old memory. I see synching errors, poor capturing (share sheets), new app versions losing established features - the basic stuff derailing.
But the good news is: the game is NOT over. You have US - millions of active users, folks like me who want to see you succeed and who want to see this team bring back the best note taking app. And our ask to the whole team is:
Make it # 1 priority (KPI, OKR, whatever) to enchant the customer. Full stop.
Promote employees who embody this spirit. Weed out the ones who are on the opposite side of the spectrum.
Get the basics right - flawless capturing and synching + decent UX for these basics.
Once that's done, resume the product evolution never losing sight of priority # 1.
It's not over. There's one chance left and our best wishes are sincerely with you guys.