Riptide360

Member +
  • Content count

    33
  • Joined

  • Last visited

Community Reputation

6 Neutral

Recent Profile Visitors

6,238 profile views
  1. April 22 - Happy Earth Day. Got a response saying that my support ticket has now been transferred from Customer Service to Technical Support with a note saying they'll reply after they've had an opportunity to review the information I've provided. - Stay Tuned...
  2. April 19 - Got a response asking for the log file from my iPhone and letting me know they were going to escalate it to a technical support specialist.
  3. April 15 - Got an email from Olive! Granted it is a boiler plate template response just asking for the log file, but hey it is a start. Olive's tag says customer support hours are Sun-Thurs 6:30AM-3PM. Unsure if that is Evernote's hours, or just this customer support person's working hours. Hope that is helpful for anyone else waiting for help.
  4. I might be using Evernote wrong, so if you are able to select a set of notes and want to add a common keyword TAG to them PLEASE let me know how it is done. Currently I have to open each note and tag them individually. Feature Request: Allow adding of a TAG to multiple notes. Please allow the ability to search on a group of notes, manually select the ones you want to and add a common tag to by either text entry, drop down or drag to give each note the same tag. Currently I have to open them one at a time to give them a tag. In the help section please associate "keyword" with tag as that is how some users think about tags - as keywords to search on.
  5. You nailed it. Evernote's clients seem like the UX teams don't have a unified strategy across platforms. I get the sense there isn't a lot of code sharing (ie no common text engine across platforms) and that beyond the Evernote XML spec each client has free reign to implement cool ideas without regard. The downside is that each client is like a separate app, and when things go wonkers you get weirdness - like notes that get deleted without warning between clients. I hope Evernote gets an engineering and a UX manager that can enforce a core set of standards in code & design that would make tagging across all the clients a more uniform experience. Until then, keep using the platform that has the feature you need, and when switching between clients make sure you are doing local backups of your notes in case you run into wonkiness.
  6. At the end of Day 9 with no response to Evernote as a paid plus customer. I did get a couple of marketing notes for Evernote Team with Spaces! and offers to upgrade to Evernote Business. Needless to say I encourage folks who haven't done recent export backups of their data to take the time to do so. If Evernote goes under you don't want to wait until then! if you run into problems getting your data out, try smaller batches, or if you get errors on specific notes I've gone ahead and chose the duplicate note, and then deleted the older one and was able to work around a host of export html and XML problems. Best of luck!
  7. Hi Super Guru, The note history isn't available for missing notes. It seems to be only an option for notes that still exist. Weird how Evernote deleted the note without keeping it in the trash. Maybe it has to do with the 2 devices and having it start as an empty untitled note. I appreciate the reply. I hope Evernote compensates you for your time! I doubt I'll hear from support. Past support tickets get ignored and when I take to Twitter I get the response that they've made it a priority ticket but it disappears into the black hole where my note probably went as well! I have a feeling with the last VC funding being back in 2014 that Chris O'Neil has his hands full cutting expenses and trying to find a road to profitability. Sadly that usually means outsourcing & downsizing support. I did get an automated reply a day later. They mention that if you need help right away to use the forums! **This is an automated reply.** Thank you for contacting Evernote Support. This is an automated reply to let you know we’ve received your request and you’ll be hearing from us soon. Need help right away? Check out these resources: - Evernote Help & Learning - https://help.evernote.com - Evernote Getting Started Guides - https://help.evernote.com/hc/categories/200198557 - Evernote Discussion Forums - https://discussion.evernote.com
  8. Wow - wouldn't have believed it if I hadn't seen it with my own eyes. Yesterday I went to start a note on my iOS Evernote. Got interrupted so left it as a blank untitled note. Today I log into Evernote on my Mac, see the untitled note and as I'm drinking my coffee get to work writing out my thoughts. Fast forward an hour later I'm wrapping up the note on my Mac Evernote client. I've changed it from untitled to give it a name. It only has text content. I go to look at something on my iPhone and when I look up my note window is missing (like I had closed it). Evernote is still running. Two other notes I had open are still there. I goto view all notes and it isn't there. I search for it and it isn't there. I check the web and iPhone app clients and it isn't there. My account is plus member. I'm at 68% of my monthly storage - 700mb of my 1GB used. My 1GB resets tomorrow. My renewal date recently happened (expires March 6, 2019). Looking at my log file (1st time: Help Menu, Activity Log...) I'm blown away at how many entries there are for today. you don't have a find option so I end up sifting through this 23mb text file and I do find the last mention of it (copy/pasted below). Note is titled - App: Alpha & Omega Daily Planning Account Anything you can do on your end to recover my note? Thanks! - Stephen 2018/04/05 10:13:18:032 I|* 18928 -[ENSyncEngine _syncStarted] | Sync started. 2018/04/05 10:13:18:032 I|* 18928 -[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:localChangeIds:accountIds:syncDelegate:completion:]_block_invoke | Contacting Evernote server... 2018/04/05 10:13:18:033 I|* 18928 -[ENSyncEngine _synchronizeAccountsWithIds:processServerChanges:processLocalChanges:] | Synchronizing personal account... 2018/04/05 10:13:18:081 I|* 18928 -[ENSyncEngine serverSyncState]_block_invoke | sessionCount=0 2018/04/05 10:13:18:121 I|* 18928 -[ENSyncEngine isFullSyncRequiredWithServerWithServerSyncState:] | current update count: 205502 2018/04/05 10:13:18:121 I|* 18932 -[ENSyncEngine(ChunkDownloader) syncChunkDownloaderWithFullSyncAtUSN:incrementalSyncAtUSN:chunkSize:] | incrementalSyncAtUSN=205502, fullSyncAtUSN=205502 2018/04/05 10:13:18:121 I|* 18932 -[ENSyncEngine(ChunkDownloader) getSyncChunkAfterUSN:fullSyncOnly:chunkSize:isBackground:] | current USN 205502 full sync 0 2018/04/05 10:13:18:121 I|* 18932 -[ENSyncEngine(ChunkDownloader) serverSyncChunkWithFilter:usn:chunkSize:sessionIdentifier:] | <EDAMSyncChunkFilter: 0x600000179140; includeNotes = 1; includeNoteResources = 1; includeNoteAttributes = 1; includeNotebooks = 1; includeTags = 1; includeSearches = 1; includeResources = 1; includeLinkedNotebooks = 1; includeExpunged = 1; includeNoteApplicationDataFullMap = 1; includeResourceApplicationDataFullMap = 1; includeNoteResourceApplicationDataFullMap = 1; includePreferences = 1; includeSharedNotes = 1; includeNotesSharedWithMe = (null); includeLinkedAccounts = (null); omitSharedNotebooks = (null); requireNoteContentClass = (null); notebookGuids = (null); inAccountUserId = (null); includeWorkspaces = 1; includeWorkspacesContent = 1; workspaceGuids = (null);> 2018/04/05 10:13:18:167 I|* 18932 -[ENSyncEngine(ChunkDownloader) syncChunkDownloaderWithFullSyncAtUSN:incrementalSyncAtUSN:chunkSize:] | Downloaded sync chunk (currentUSN=205502, chunkHighUSN=205503, updateCount=205503, chunkSize=1) 2018/04/05 10:13:18:167 I|* 18928 -[ENSyncEngine(Notes) expungeNotesWithGUIDsIn:] | Expunging 1 notes 2018/04/05 10:13:18:168 I|* 18928 -[ENCoreDataLocalStore expungeObjects:] | Deleting local object <ENMacNoteMO 0x6300003a4c20> MOID:0x28bc0006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2607> GUID:b729f54c-50be-447d-b760-2db20cf8f78b Title:App: Alpha & Omega Daily Planning Account:(null) USN:205502 Hash:<dbcfb1d5 c85ec022 d13c13d6 95656036> Length:4370 2018/04/05 10:13:18:221 I|* 18928 -[ENSpotlightIndexer rebuildDirectoryIfNecessary:didRebuild:] | Spotlight Indexer: directory needs to be rebuilt: (null) 2018/04/05 10:13:18:221 E|*** 18928 +[ENFileUtils createDirectoryIfNecessary:] | Can't create a nil directory! 2018/04/05 10:13:18:221 E|*** 18928 -[ENSpotlightIndexer rebuildDirectoryIfNecessary:didRebuild:] | Spotlight Indexer: directory could not be built: (null) 2018/04/05 10:13:18:278 W|** main -[ENNoteEditorNoteLockController resetLocking] | NoteLockCat note does not use locks!!! <ENMacNoteMO 0x6080001bee60> MOID:0x28bc0006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2607> GUID:b729f54c-50be-447d-b760-2db20cf8f78b Title:App: Alpha & Omega Daily Planning Account:(null) USN:205502 Hash:<dbcfb1d5 c85ec022 d13c13d6 95656036> Length:4370 2018/04/05 10:13:18:283 I|* main -[ENCommonEditorWebView updateEditabilityOfContent:] | Set active: content=0 2018/04/05 10:13:18:284 W|** main -[ENNoteEditorNoteLockController resetLocking] | NoteLockCat note does not use locks!!! <ENMacNoteMO 0x6080001bee60> MOID:0x28bc0006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2607> GUID:b729f54c-50be-447d-b760-2db20cf8f78b Title:App: Alpha & Omega Daily Planning Account:(null) USN:205502 Hash:<dbcfb1d5 c85ec022 d13c13d6 95656036> Length:4370 2018/04/05 10:13:18:286 I|* main -[ENCommonEditorWebView updateEditabilityOfContent:] | Set active: content=0 2018/04/05 10:13:18:364 I|* main -[ENCommonEditorWebView closeNote:] | Close note <ENMacNoteMO 0x6080001bee60> MOID:0x28bc0006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2607> GUID:b729f54c-50be-447d-b760-2db20cf8f78b Title:App: Alpha & Omega Daily Planning Account:(null) USN:205502 Hash:<dbcfb1d5 c85ec022 d13c13d6 95656036> Length:4370 2018/04/05 10:13:18:425 I|* main -[ENCommonEditorWebView closeNote:] | Close note (null) 2018/04/05 10:13:18:425 I|* main -[ENCommonEditorWebView openNote:] | Prepare note view for: dirty=0 usn=205209 | <ENMacNoteMO 0x6080001bc8c0> MOID:0x28b80006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2606> GUID:63665c1d-3fbe-42d4-aaeb-a3e4b7cda751 Title:Obon: 2018 Account:(null) USN:205209 Hash:<0c30b452 217841fa f0740998 0c0ea85f> Length:737 <ENCommonEditorWebView: 0x7fc8aad939e0> 2018/04/05 10:13:18:426 I|* main -[ENCommonEditorWebView openNote:] | Loading web view frame from URL evernotecid://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/wwwevernotecom/7812364/ENNote/p2606 <ENCommonEditorWebView: 0x7fc8aad939e0> 2018/04/05 10:13:18:426 I|* main -[ENCommonEditorWebView updateViewFromNoteContent] | Prepare loading note content, dirty=0 usn=205209 <ENCommonEditorWebView: 0x7fc8aad939e0> <ENMacNoteMO 0x6080001bc8c0> MOID:0x28b80006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2606> GUID:63665c1d-3fbe-42d4-aaeb-a3e4b7cda751 Title:Obon: 2018 Account:(null) USN:205209 Hash:<0c30b452 217841fa f0740998 0c0ea85f> Length:737 2018/04/05 10:13:18:442 I|* main -[ENCommonEditorWebView closeNote:] | Close note <ENMacNoteMO 0x6080001bee60> MOID:0x28bc0006b <x-coredata://69CAD8A5-F8A8-47D4-8786-47C09F1938D7/ENNote/p2607> GUID:b729f54c-50be-447d-b760-2db20cf8f78b Title:App: Alpha & Omega Daily Planning Account:(null) USN:205502 Hash:<dbcfb1d5 c85ec022 d13c13d6 95656036> Length:4370 2018/04/05 10:13:18:487 W|** main -[ENNoteEditorViewController tearDown] | Already torn down! 2018/04/05 10:13:18:783 I|* 18928 -[ENSyncEngine postProcessChunk:withIncrementalSyncUSN:] | processed sync chunk with high USN 205503 account at USN 205503 and incremental USN 205502
  9. Home and End keys are not operational

    The Mac Evernote developers need to make sure they aren't all developing on MacBooks. Someone PLEASE give one of them a nifty iMac Pro with a FULL size keyboard and PLEASE implement the Home, and End keys. It looks really silly that you don't already do this. On the bright side at least Evernote supports the forward delete button, page up and page down on the full size Mac keyboards - 4 out of 6 is better than nothing!
  10. Upgrade Offers

    Ocassionally Evernote will pop up a spam ad asking if you want to upgrade. I’m not sure how effective it is when folks have just learned to work around their current plan limitation (data for free,!dont use PDF for standard, not sure if you buy premium - maybe business upgrades). instead why don’t you reward your frequent flyers with a kudos summary of how to use Evernote more. I’m sure your frequent users have better upgrade rates. Two months before their current plan renews (use join Date for free users) put a pop up notice that tells them you want them to use Evernote more and that you are unlocking the next level features for them. Then give them 2 months of usage. If you can incentive streaks the way Snapchat does in a non-annoying manner all the better. At the end of two months when you prompt them to renew give them the option of keeping the upgrade with a discount or going back to their regular plan. This will have the psychology of losing a valued feature and the discount will encourage them to take the upgrade. For your top users you need to reward loyalty with either a tchotchke like an Evernote T-shirt or a virtual badge that unlocks additional functions and profile upgrades. That way your top users will stay loyal. wishing Evernote a LONG LIFE and a step forward into the innovative company you used to be!
  11. Save to Evernote only grabbing title of web page

    Found some more wrinkles... if you google search for an article on iOS Safari Google adds their URL to the results which screws up Send to Evernote. Examples: search on quake proof sf chronicle may 2004 google gives this result: https://www.google.com/amp/www.sfgate.com/homeandgarden/amp/What-S-F-homeowners-need-to-do-to-be-ready-for-2782020.php if you save to Evernote it screws up, but if you strip out the google url part it works fine. http://www.sfgate.com/homeandgarden/amp/What-S-F-homeowners-need-to-do-to-be-ready-for-2782020.php Evernote should probably be smart enough to strip this out automatically or figure out how to get around it since it is corrupting the cool feature.
  12. Reminder Missing on IPHONE + Button

    I'm using 8.5.1 on iphone w iOS11 and it works for me. Does Evernote need permissiin to access reminders tgst you need to set in your iphone settings?
  13. Save to Evernote only grabbing title of web page

    Thanks for reproducing the iOS bug. I'll see if I can find other examples if tgst helps tge developers to fix. I notice tgat you cant be in Safari's reading mode to nvoke the mac web clipper.
  14. When I use Safari’s Save to Evernote Feature (MAC and iOS bug) I am losing contents. Try to save this page: https://chemistry.stackexchange.com/questions/855/difference-between-lab-grade-and-food-grade-purity Looks great in Safari, but in Evernote I’m only getting the title and not the contents. I usually find these contentless notes after I go to use them and discover they don’t have anything. Ofyen times I cant find the original website to recover tge missing notes. Any chance you can fix the bug or at least include the original URL? Steps to repro: 1 - load a web page. In this case https://chemistry.stackexchange.com/questions/855/difference-between-lab-grade-and-food-grade-purity 2 - on iOS choose the share icon and choose save to Evernote and choose a notebook to save to. Open tge note and ecamine. 3 - on Mac’s choose the Safari Evernote toolbar icon (browser extension). Choose a notebook and hit save.
  15. Spell checker iOS

    Evernote really needs to revamp their text engines to a unified set if code between platforms! Currenrly the iOS Evernote client does nor use Apple's spell check resources or even have the abiliry like the Mac client does. It is really embarrassing to share a note with typos that coukd have been easily caught with a little red underline. The predictive text is keyboard dependent and not part of my normal workflow.