Simken 5 Posted February 6, 2015 Share Posted February 6, 2015 I bought a Scansnap with was delivered almost a week ago. I have installed and reinstalled the Evernote and Scansnap software four times now. Sometimes it operates for an hour or two but usually the installation of the snap can software just instantly crashes EN. I also have an issue where the snapscan installation program downloads at amazingly slow speeds taking up to 8 hours to install, when the same size file for the EN program downloads in under a minute. Also, when the scanner did briefly work, it failed to detect photographs, and business acrd were simply scanned into EN and contact data not pulled into the "rich" contact note that EN promises. Other than that the large grey paper weight is keeping my paper work from blowing around. I used to love EN, but having spent£500 on a scanner that is supported by email answered in an average of a 5 hour turnaround, I am starting to think this company may have hit the innovation brick wall not unlike Nokia. If anyone has any suggestions I would love to hear it as I have set aside another 4 hours today to try and fix this problem. Link to comment
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