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About Simken

  1. Is there any update to this???? As usual, weeks have happily slipped into months.......
  2. As an update, I worked with the Evernote tech team, and the issues I had have been resolved. The scanner is very good now and we like the wifi functionality in the office. Took a little time but got there.
  4. I was on here a couple of months ago because I had spent $1000 between Evernote Business accounts and a Evernote scanner. 2 MONTHS ON THEY STILL DON'T WORK. I live in the UK so between the time zone difference and non responsive support, I have traded, on average ONE email EVERY TWO DAYS with "support". By the way, I still can't turn on Linkedin integration or it crashes my machine!!!!!! I collect a lot of business cards and bought the scanner for the main purpose of the fraudulently sold integration of Linkedin. I also expected that after spending so much of my hard earned cash with these clowns, I would get $1000 worth of service. I haven't. My 2 month odyssey ended with TERRY O sending me a WORK AROUND, which was basically don't use the business card function and store all BUSINESS CARDS IN A PERSONAL ACCOUNT!!! You have to understand that for over a month so that I could scan stuff, they had me using an alternate account, which I transferred all the notes from the other day. Well, all my notes came in but were NOT in notebooks so I SPENT A DAY MOVING THEM AND CREATING NEW NOTEBOOKS IN MY OLD ACCOUNT. I have reinstalled snapscan and evernote dozens of time, and as of TODAY I still can't turn on Linkedin integration!!!!! SUPPORT IS NONEXISTANT, PRICES ARE EXTREME FOR WHAT YOU GET, DO NOT START USING THIS SYSTEM FOR YOUR BUSINESS UN;ESS YOU WANT TO PAY TO BE A BETA TESTER.
  5. After being told by Billy J to uninstall and reinstall. My Snapsca worked for 2 hours! Then decided to start crashing again. Have owned it for almost a week, it has worked a total of 2 hours. During that time it failed to turn business cards into the "rich" contacts it promised. Scanned photos into documents, then decided to crash. I read a thread where someone was happy with the 5 hour support report time to a query. Really? At that rate, I could use my £500 snapscan by say 2017? As it stands I now own a very large and expensive paper weight. Am not looking forward to spending another half day of my time waiting to hear from "Billy J". I wonder if he is related to the carnival worker in Meet the Millers? Know what I mean?
  6. Just made the huge mistake of buying a scansnap evernote edition. Now you would think a company selling £500 pieces of kit would have responsive support, a phone number for instance. No all they have is "Theo" who is clearly dealing with 234000000 other customers on a chat board. Installed the scanner, CRASH, can't open EN app on the Mac. "Uninstall" says "Theo", once he gets around to me and if that doesn't work you will get to chat with "Billy" directly. Yep Billy is at the other end of an email he apparently answers infrequently. I need to speak to "Billy" because units of snapscan and EN and the reinstall of EN still has the app CRASHING. I don't have time to trade emails at "Billy's" pleasure, I have a job and need to earn money to pay off my £500 credit card debt for the SNAPSCAN Don't buy EN SNAP SCAN unless you have hours to deal with the problems it will cause, because you won't get support from the people who swiftly will debit your credit card £500.................................... EN you need to grow up as a company or stop selling complex pieces of kit with your name on it.
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