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About Simken

  1. Is there any update to this???? As usual, weeks have happily slipped into months.......
  2. They have identified the problem, and mine works seamlessly now after a recent update.
  3. As an update, I worked with the Evernote tech team, and the issues I had have been resolved. The scanner is very good now and we like the wifi functionality in the office. Took a little time but got there.
  5. I was on here a couple of months ago because I had spent $1000 between Evernote Business accounts and a Evernote scanner. 2 MONTHS ON THEY STILL DON'T WORK. I live in the UK so between the time zone difference and non responsive support, I have traded, on average ONE email EVERY TWO DAYS with "support". By the way, I still can't turn on Linkedin integration or it crashes my machine!!!!!! I collect a lot of business cards and bought the scanner for the main purpose of the fraudulently sold integration of Linkedin. I also expected that after spending so much of my hard earned cash with these clowns, I would get $1000 worth of service. I haven't. My 2 month odyssey ended with TERRY O sending me a WORK AROUND, which was basically don't use the business card function and store all BUSINESS CARDS IN A PERSONAL ACCOUNT!!! You have to understand that for over a month so that I could scan stuff, they had me using an alternate account, which I transferred all the notes from the other day. Well, all my notes came in but were NOT in notebooks so I SPENT A DAY MOVING THEM AND CREATING NEW NOTEBOOKS IN MY OLD ACCOUNT. I have reinstalled snapscan and evernote dozens of time, and as of TODAY I still can't turn on Linkedin integration!!!!! SUPPORT IS NONEXISTANT, PRICES ARE EXTREME FOR WHAT YOU GET, DO NOT START USING THIS SYSTEM FOR YOUR BUSINESS UN;ESS YOU WANT TO PAY TO BE A BETA TESTER.
  6. Many thanks for the advice. I spent 12 hours yesterday emailing back and forth with support. They replied anywhere from 30 to 45 minutes between emails. I completely uninstalled and reinstalled Evernote and the scanning software 10 times. They finally asked to look at the crash logs which I have been sending them for the past 5 days. Within minutes, they came back and said there was an issue because I had both a personal and business account. They asked me to open a completely new account. I did, and the thing is working brilliantly. Of course it is in a desert wilderness of no data. They say they will come up with a fix for the clash, didn't give a time to complete. They also admitted that the business card function was not working and they were looking for a fix. You can scan them but it does not do the OCR and LinkedIn function well or at all. It took them a week of telling me it was my fault and to reinstall before they bothered to look at a crash log. I burned almost two full days of my time playing their game. Now the thing is up and running, I am seriously thinking about sending it back and getting the iX500. Sitting around waiting for their support to get in touch gave me a lot of time to look around at alternatives. Also, I am very worried they won't be around for the long haul, and that would mean having to buy another scanning solution if they go belly up or get bought. If they don't get grown up technical support in place soon, they may well hit that tech death spiral. Thanks again for the responses.
  7. Bought a scansnap. To be fair they were very responsive, but didn't have a clue as to what the problem was. Have been trying to install the thing for a week. They are clearly making claims they can't deliver, which brings me to a bigger issue in my mind than just non-existent support; will they still be in business in a year? Delayed the IPO, cutting staff and poor customer support points to one thing; a business in crisis. I am returning the scansnap as I don't want to sink £500 pounds into something I have to depend on these people for. And don't like beta testing stuff I have paid a great deal of money for. It is really sad. I have been a customer for almost 5 years. Any suggestions as to good OCR software for a Mac that replaces Evernote, and a good business card software which will work with the iX500 I am replacing the scansnap EE with, would be greatly appreciated.
  8. I have the same problem, and business cards are only brought in as PDF's.
  9. I bought a Scansnap with was delivered almost a week ago. I have installed and reinstalled the Evernote and Scansnap software four times now. Sometimes it operates for an hour or two but usually the installation of the snap can software just instantly crashes EN. I also have an issue where the snapscan installation program downloads at amazingly slow speeds taking up to 8 hours to install, when the same size file for the EN program downloads in under a minute. Also, when the scanner did briefly work, it failed to detect photographs, and business acrd were simply scanned into EN and contact data not pulled into the "rich" contact note that EN promises. Other than that the large grey paper weight is keeping my paper work from blowing around. I used to love EN, but having spent£500 on a scanner that is supported by email answered in an average of a 5 hour turnaround, I am starting to think this company may have hit the innovation brick wall not unlike Nokia. If anyone has any suggestions I would love to hear it as I have set aside another 4 hours today to try and fix this problem.
  10. After being told by Billy J to uninstall and reinstall. My Snapsca worked for 2 hours! Then decided to start crashing again. Have owned it for almost a week, it has worked a total of 2 hours. During that time it failed to turn business cards into the "rich" contacts it promised. Scanned photos into documents, then decided to crash. I read a thread where someone was happy with the 5 hour support report time to a query. Really? At that rate, I could use my £500 snapscan by say 2017? As it stands I now own a very large and expensive paper weight. Am not looking forward to spending another half day of my time waiting to hear from "Billy J". I wonder if he is related to the carnival worker in Meet the Millers? Know what I mean?
  11. Just made the huge mistake of buying a scansnap evernote edition. Now you would think a company selling £500 pieces of kit would have responsive support, a phone number for instance. No all they have is "Theo" who is clearly dealing with 234000000 other customers on a chat board. Installed the scanner, CRASH, can't open EN app on the Mac. "Uninstall" says "Theo", once he gets around to me and if that doesn't work you will get to chat with "Billy" directly. Yep Billy is at the other end of an email he apparently answers infrequently. I need to speak to "Billy" because units of snapscan and EN and the reinstall of EN still has the app CRASHING. I don't have time to trade emails at "Billy's" pleasure, I have a job and need to earn money to pay off my £500 credit card debt for the SNAPSCAN Don't buy EN SNAP SCAN unless you have hours to deal with the problems it will cause, because you won't get support from the people who swiftly will debit your credit card £500.................................... EN you need to grow up as a company or stop selling complex pieces of kit with your name on it.
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