Lost my Two Factor Authentication (changed my phone #), need help.

[likwidsolvent 0]

Sorry if I am in the wrong area but I tried to sign into my account and it gave me the option to contact support (as I have Evernote Premium), I sent the message but it never fully loaded and sent, so I refreshed and tried again. No dice. So I closed my browser, evernote, everything, still no luck.

 

My username is likwidsolutions with the email [email protected] and I know the PW but the TFA code is being sent to my old phone number via text, which I forgot to change before I changed my phone number. After this I plan to go back to using Authy, that way I can save my TFA to 1 account. 

 

If there is any info that I need to contact customer support as a premium member than the method I tried I'd appreciate the help. Or if an admin sees this and can help me out (I had to create this account just to get in the forums). 

 

I would like to keep my account so I don't lose my notes, and because it's a premium account

[gazumped 12,630]

Hi.  Submit a login/account access issue report by choosing "login/account access issue" (obviously..) in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action

 

When you get a ticket number please post it back here and an Admin may be able to follow it up for you.  You'll also be able to use a live chat feature (weekdays,  PST) to get some quick help.

 

You won't lose your notes or your account in the meantime.

[gbarry 2,659]

Were you able to get back to your account? Do you have your backup codes? Those can be used to re-access.