likwidsolvent 0 Posted February 4, 2015 Share Posted February 4, 2015 Sorry if I am in the wrong area but I tried to sign into my account and it gave me the option to contact support (as I have Evernote Premium), I sent the message but it never fully loaded and sent, so I refreshed and tried again. No dice. So I closed my browser, evernote, everything, still no luck. My username is likwidsolutions with the email likwid.main@outlook.com and I know the PW but the TFA code is being sent to my old phone number via text, which I forgot to change before I changed my phone number. After this I plan to go back to using Authy, that way I can save my TFA to 1 account. If there is any info that I need to contact customer support as a premium member than the method I tried I'd appreciate the help. Or if an admin sees this and can help me out (I had to create this account just to get in the forums). I would like to keep my account so I don't lose my notes, and because it's a premium account Link to comment
Level 5* gazumped 9,549 Posted February 4, 2015 Level 5* Share Posted February 4, 2015 Hi. Submit a login/account access issue report by choosing "login/account access issue" (obviously..) in the first dropdown after logging into this link > https://www.evernote.com/SupportLogin.action When you get a ticket number please post it back here and an Admin may be able to follow it up for you. You'll also be able to use a live chat feature (weekdays, PST) to get some quick help. You won't lose your notes or your account in the meantime. Link to comment
Evernote Staff gbarry 2,656 Posted February 17, 2015 Evernote Staff Share Posted February 17, 2015 Were you able to get back to your account? Do you have your backup codes? Those can be used to re-access. Link to comment
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