bradgrub 0 Posted December 7, 2014 Share Posted December 7, 2014 Last night I was working in the Windows client tagging some notebooks and other work. Suddenly all but one of my tags disappeared. Is this a known issue? It is a major set-back. I'd like to know if tags aren't stable because it makes me more cautious using Evernote. I confirmed that they are lost across all clients. I relied primarily on tags for finding notebooks so now everything I had in Evernote is difficult to find. Link to comment
Level 5* CalS 5,280 Posted December 7, 2014 Level 5* Share Posted December 7, 2014 Which versions of OS and EN client? No tags on the web either? Link to comment
bradgrub 0 Posted December 7, 2014 Author Share Posted December 7, 2014 All but one tag disappeared. I confirmed on the web version, Windows, and iphone. Running Windows 7 and Evernote 5.7.2 Link to comment
Level 5* CalS 5,280 Posted December 7, 2014 Level 5* Share Posted December 7, 2014 Not a known issue AFAIK. You are on the current release of EN so I would submit a ticket. For your reference, in my almost 6 years of using EN I have never had a mass delete of tags. I had some tag sync issues early on, but not that. So tags have been stable, for me. Link to comment
bradgrub 0 Posted December 7, 2014 Author Share Posted December 7, 2014 Thanks, I did open a ticket. Do you know if they respond on the weekends? Link to comment
bradgrub 0 Posted December 7, 2014 Author Share Posted December 7, 2014 I did see a handful of other posts on the forum from people who recently had a similar issue. Several posts from October. Makes me wonder if there is a bug hidden somewhere. Link to comment
Level 5* CalS 5,280 Posted December 7, 2014 Level 5* Share Posted December 7, 2014 Supposed be in one business day. So Monday or Tuesday, sorry. Link to comment
Level 5* gazumped 11,666 Posted December 7, 2014 Level 5* Share Posted December 7, 2014 You'll get a ticket number by return of email, which qualifies as the 'one business day' response. Then it might take a few days for an actual person to follow up... Link to comment
Wordsgood 526 Posted December 8, 2014 Share Posted December 8, 2014 Hi Brad. I'm not trying to be picky here, but wanted clarify for any new users reading this...You can add Tags to Notes, which live in Notebooks, but you can not add them (Tags) to Notebooks.Cheers!Last night I was working in the Windows client tagging some notebooks and other work. Suddenly all but one of my tags disappeared. Is this a known issue? It is a major set-back. I'd like to know if tags aren't stable because it makes me more cautious using Evernote.I confirmed that they are lost across all clients. I relied primarily on tags for finding notebooks so now everything I had in Evernote is difficult to find. Link to comment
bradgrub 0 Posted December 8, 2014 Author Share Posted December 8, 2014 I was just sloppy with my terminology. The root issue is that all but one of the tags disappeared. Link to comment
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