bradgrub 0 Posted December 7, 2014 Posted December 7, 2014 Last night I was working in the Windows client tagging some notebooks and other work. Suddenly all but one of my tags disappeared. Is this a known issue? It is a major set-back. I'd like to know if tags aren't stable because it makes me more cautious using Evernote. I confirmed that they are lost across all clients. I relied primarily on tags for finding notebooks so now everything I had in Evernote is difficult to find.
Level 5* CalS 5,311 Posted December 7, 2014 Level 5* Posted December 7, 2014 Which versions of OS and EN client? No tags on the web either?
bradgrub 0 Posted December 7, 2014 Author Posted December 7, 2014 All but one tag disappeared. I confirmed on the web version, Windows, and iphone. Running Windows 7 and Evernote 5.7.2
Level 5* CalS 5,311 Posted December 7, 2014 Level 5* Posted December 7, 2014 Not a known issue AFAIK. You are on the current release of EN so I would submit a ticket. For your reference, in my almost 6 years of using EN I have never had a mass delete of tags. I had some tag sync issues early on, but not that. So tags have been stable, for me.
bradgrub 0 Posted December 7, 2014 Author Posted December 7, 2014 Thanks, I did open a ticket. Do you know if they respond on the weekends?
bradgrub 0 Posted December 7, 2014 Author Posted December 7, 2014 I did see a handful of other posts on the forum from people who recently had a similar issue. Several posts from October. Makes me wonder if there is a bug hidden somewhere.
Level 5* CalS 5,311 Posted December 7, 2014 Level 5* Posted December 7, 2014 Supposed be in one business day. So Monday or Tuesday, sorry.
Level 5* gazumped 12,222 Posted December 7, 2014 Level 5* Posted December 7, 2014 You'll get a ticket number by return of email, which qualifies as the 'one business day' response. Then it might take a few days for an actual person to follow up...
Wordsgood 526 Posted December 8, 2014 Posted December 8, 2014 Hi Brad. I'm not trying to be picky here, but wanted clarify for any new users reading this...You can add Tags to Notes, which live in Notebooks, but you can not add them (Tags) to Notebooks.Cheers!Last night I was working in the Windows client tagging some notebooks and other work. Suddenly all but one of my tags disappeared. Is this a known issue? It is a major set-back. I'd like to know if tags aren't stable because it makes me more cautious using Evernote.I confirmed that they are lost across all clients. I relied primarily on tags for finding notebooks so now everything I had in Evernote is difficult to find.
bradgrub 0 Posted December 8, 2014 Author Posted December 8, 2014 I was just sloppy with my terminology. The root issue is that all but one of the tags disappeared.
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