aicccia 2 Posted August 21, 2014 Share Posted August 21, 2014 I'm unable to sign up for premium. Every time I put in all my credit card info, the website says that I am not entering in all the required information for the credit card; even though I clearly am. I've tested this on multiple browsers, with multiple credit cards, and also on the windows desktop application. All same result. Looking at the sign-up webpage....it looks like some faulty html code has resulted in a blank space being added in front of all the data entered into the input boxes...possibly causing the website to think no data has been entered. See the attached picture to the error message. I've submitted a trouble ticket. Is there anything else I can do? I really need to annotate some pdfs. Link to comment
Ex Employees charboyd 272 Posted August 21, 2014 Ex Employees Share Posted August 21, 2014 If you send over your Ticket # I would be happy to look into it. Link to comment
aicccia 2 Posted August 21, 2014 Author Share Posted August 21, 2014 If you send over your Ticket # I would be happy to look into it. Thank you. My ticket number is #694032. Link to comment
aicccia 2 Posted August 22, 2014 Author Share Posted August 22, 2014 I just want to add two additional issues with your signup webpage that are preventing all users from upgrading to premium. 1) The html/javascript is declaring that all credit card dates are past expiration, even when they are clearly not. 2) The "sign-up through paypal" button does nothing. Again, I have verified that this is not just me by replicating this problem with multiple credit cards, multiple browsers and multiple laptops. Seeing how some technical failure on your premium webpage sign up is directly affecting revenue growth....I would this think ticket would be upgraded to the highest level. Link to comment
Dan S 0 Posted December 4, 2014 Share Posted December 4, 2014 I am having the same issue. Any ideas on the fix? I put in my help ticket days ago and haven't heard back.Dan Link to comment
Nancy M 160 Posted December 5, 2014 Share Posted December 5, 2014 What's your ticket number? Link to comment
fisherw 2 Posted December 5, 2014 Share Posted December 5, 2014 I had the same problem too, with multiple credit cards I came back a couple of days later and it worked - I don't know what I did differently Link to comment
sunnyjim 0 Posted December 5, 2014 Share Posted December 5, 2014 Need help on same problem as well. Good CC's but site rejects them. Strange way to slow growth. Ticket #857564. Link to comment
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