sak0503 0 Posted July 8, 2014 Posted July 8, 2014 I have had an issue for the last 4 or 5 weeks where all of my content in Evernote has disappeared. I know there was an issue in the past with content disappearing after a password change. Not sure if this has been completely resolved or if my issue is somehow related to it. I am also wondering if I am not using the correct account - as in, I may have created a 2nd account thinking that I had signed in using a different email. The problem I am having is that the email address that I think is causing the issue in the program was never updated (yes - I admit . . . my mistake). It is an account I no longer have access to. In order to do a password reset (and possibly) and have it send the link to the correct email address - i need to get that email address fixed first. I have been trying for 4 to 5 weeks to get some sort of response from the Support group. I have written 4 emails - one even entitled "WHAT DOES IT TAKE TO GET SOME HELP???" and I have gotten no response. Because I am not a paying customer, I can understand where it may not be an immediate response - maybe 24 to 48 hours. But 5 weeks?? Does anyone have any suggestions? I cannot get into my account because my password isn't working and can't get to the email address listed to go thru the password reset. I have lost all my content and am "about this far away" from telling Evernote to take a hike. It's bad enough I lost my content - but not to be able to get any support unless I'm a paying customer????
BurgersNFries 2,407 Posted July 8, 2014 Posted July 8, 2014 I have had an issue for the last 4 or 5 weeks where all of my content in Evernote has disappeared. I know there was an issue in the past with content disappearing after a password change. Not sure if this has been completely resolved or if my issue is somehow related to it. I am also wondering if I am not using the correct account - as in, I may have created a 2nd account thinking that I had signed in using a different email. The problem I am having is that the email address that I think is causing the issue in the program was never updated (yes - I admit . . . my mistake). It is an account I no longer have access to. In order to do a password reset (and possibly) and have it send the link to the correct email address - i need to get that email address fixed first. I have been trying for 4 to 5 weeks to get some sort of response from the Support group. I have written 4 emails - one even entitled "WHAT DOES IT TAKE TO GET SOME HELP???" and I have gotten no response. Because I am not a paying customer, I can understand where it may not be an immediate response - maybe 24 to 48 hours. But 5 weeks?? Does anyone have any suggestions? I cannot get into my account because my password isn't working and can't get to the email address listed to go thru the password reset. I have lost all my content and am "about this far away" from telling Evernote to take a hike. It's bad enough I lost my content - but not to be able to get any support unless I'm a paying customer????I don't know where you sent your emails, but EN does not have an email address for support, so that's why you have not received a reply. You must submit a support ticket either via the "support" link on the main page or by the info in my signature.
Level 5* Metrodon 2,188 Posted July 8, 2014 Level 5* Posted July 8, 2014 Have you tried opening a support ticket? https://www.evernote.com/SupportLogin.action You can open a ticket as a guest if you aren't sure of the correct credentials. I have no idea who you have been emailing - there is no email support channel. Edit: Burgs always quicker than me!
sak0503 0 Posted July 8, 2014 Author Posted July 8, 2014 sorry - i did word that wrong. It's been about a week since I sent the last one in so I didn't remember the exact process. I did open a support ticket with them. In fact, I have opened 4 support tickets (as I said, I worded it wrong in the original posting. I sent support tickets rather than emails). Nonetheless - I still haven't recieved an answer or response on any of the support tickets - other than an email acknowledging that they received my support ticket.
ScottLougheed 1,316 Posted July 8, 2014 Posted July 8, 2014 If it has been more than a few business days, post your ticket numbers and we can flag it for staff attention.
sak0503 0 Posted July 8, 2014 Author Posted July 8, 2014 One of the tickets was ticket number 586864. All of the requests asked for the same type of assistance. This is the only one that I can find the number for.
ScottLougheed 1,316 Posted July 8, 2014 Posted July 8, 2014 Flagged. Hopefully you'll receive a response quickly.
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