sak0503 0 Posted July 8, 2014 Share Posted July 8, 2014 I have had an issue for the last 4 or 5 weeks where all of my content in Evernote has disappeared. I know there was an issue in the past with content disappearing after a password change. Not sure if this has been completely resolved or if my issue is somehow related to it. I am also wondering if I am not using the correct account - as in, I may have created a 2nd account thinking that I had signed in using a different email. The problem I am having is that the email address that I think is causing the issue in the program was never updated (yes - I admit . . . my mistake). It is an account I no longer have access to. In order to do a password reset (and possibly) and have it send the link to the correct email address - i need to get that email address fixed first. I have been trying for 4 to 5 weeks to get some sort of response from the Support group. I have written 4 emails - one even entitled "WHAT DOES IT TAKE TO GET SOME HELP???" and I have gotten no response. Because I am not a paying customer, I can understand where it may not be an immediate response - maybe 24 to 48 hours. But 5 weeks?? Does anyone have any suggestions? I cannot get into my account because my password isn't working and can't get to the email address listed to go thru the password reset. I have lost all my content and am "about this far away" from telling Evernote to take a hike. It's bad enough I lost my content - but not to be able to get any support unless I'm a paying customer???? Link to comment
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