hschwartz 0 Posted March 18, 2014 Share Posted March 18, 2014 I have been unable to install Evernote for Windows. Each time it gives me a message saying that I don't have access to this file: HKEY_CURRENT_USER32\Software\Microsoft\Internet\Explorer\MenuExt\New Note I'd be grateful if someone could suggest a way to resolve this problem. Thanks. Howard Schwartz Link to comment
Level 5* gazumped 8,704 Posted March 18, 2014 Level 5* Share Posted March 18, 2014 Do you get an error message, a crash or just a complaint that file is not available? Can we have a screenshot? Link to comment
jk82605 0 Posted March 18, 2014 Share Posted March 18, 2014 That answer is equivalent to RTFM, which is highly unhelpful. I have the same problem but I don't get an error, it just won't install. I click on the install exe file and nothing happens: I'm forced to use the web version. Link to comment
Level 5* gazumped 8,704 Posted March 18, 2014 Level 5* Share Posted March 18, 2014 That answer was to get more information so I could understand what you were seeing and possibly come up with a relevant suggestion. You should probably submit a support request if you haven't already done so (see below). This is a user forum, not the official tech team. Link to comment
hschwartz 0 Posted March 23, 2014 Author Share Posted March 23, 2014 I have now been without EN for almost a week. I requested help here and also submitted a request to EN support. Support asked me to download Revo and remove EN completely, then reinstall version 5.2.1.3108. However, since EN removes itself when we install a new version, I HAVE NOTHING TO REMOVE. I can't install EN. Every time it gets stuck with this message: HKEY_CURRENT_USER32\Software\Microsoft\Internet\Explorer\MenuExt\New Note I have now brought this dilemma twice to support, who have not replied. There must be a way to do this. Any suggestions? Howard Schwartz Link to comment
Level 5* jefito 5,534 Posted March 23, 2014 Level 5* Share Posted March 23, 2014 So support replied, then stopped replying? That's odd. You should know that they do not work on weekends, btw. I'd keep at them, but if they don't get back to you on Monday, then report back here and we'll try to report this for extra attention. BTW, Is that the whole text of the error message you're receiving? Link to comment
hschwartz 0 Posted March 25, 2014 Author Share Posted March 25, 2014 Jeff, still no reply from support. I'm mystified. It sure is hard to be without EN. Yes, that was the full text of the error message. Howard Link to comment
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