HuttonFarm 0 Posted May 13, 2013 Share Posted May 13, 2013 Help! I need to be able to use the desktop verson on my PC so that I can transfer my onenote files and convert them so that I can use Evernote on my mac. When I download the windows version, and try to start it, it says it can't connect to server. I have uninstalled, reinstalled, rebooted, hooked up to the ethernet cable directly, reset my router, everything and it won't connect. Please help! Link to comment
spg SCOTT 736 Posted May 13, 2013 Share Posted May 13, 2013 Hi HuttonFarm, welcome to the forum Can you post the last few lines of the activity log? Help -> Activity Log This should help to identify why it is not working. Scott Link to comment
HuttonFarm 0 Posted May 13, 2013 Author Share Posted May 13, 2013 sure! from the computer I'm assuming? Because I can't even open Evernote to click on anything. It won't open because it won't do the original sync Thanks for the nice welcome!! I'm a previous one note user and got a Mac so am switching to Evernote. Link to comment
spg SCOTT 736 Posted May 13, 2013 Share Posted May 13, 2013 Do you not see the login screen? Link to comment
HuttonFarm 0 Posted May 14, 2013 Author Share Posted May 14, 2013 Nope, no login screen. I open the program and an error box comes up that says I need to sync to activate for the first time and that it can't connect to the server. But clearly I am online. Link to comment
spg SCOTT 736 Posted May 14, 2013 Share Posted May 14, 2013 Can you try running Evernote with the command /ShowLog Press Win + R In the window that opens, type evernote /ShowLog This should run Evernote but also open the activity log in notepad. Can you paste the contents here? May also be worth checking whether Internet Explorer is in offline mode. Evernote cannot sync if this is the case. Link to comment
AngusDrJack 0 Posted September 2, 2013 Share Posted September 2, 2013 Same story, the only difference - logo is starting up, but then cannot connect to server!!! Log file attached! Thanx! Evernote_401587_2013-09-02.txt Link to comment
Coastie71 0 Posted September 26, 2013 Share Posted September 26, 2013 I have the same problem. I changed my Evernote password, and since then one of my Windows 7 Clients (Evernote 5) can not sync with the server. I have Evernote 5 working on another Windows Client, the Web and an Android Client. The problem client makes me login with the old password, and then when I try to enter the new password, it say's it can't synch. I've deinstalled Evernote 5 twice and rebooted -- same problem. Would post Log file however I don't seem to have an attachment icon Link to comment
tim50stroud 2 Posted November 9, 2013 Share Posted November 9, 2013 I'm having problems "Can't connect to server"Running XP, evernote 5.0.3.1614Getting the message "failed to sync", internet is fine, can log in on the web page okTried re-installing 5.0.3.1614, no changeRemoved and re installed, but now getting the Can't conect to server message on page 1 of 4.Working fine on my windows 7 laptop, same version Link to comment
MISS 0 Posted November 9, 2013 Share Posted November 9, 2013 Why cannot someone from Evernote post a solution!!!!!!!!!!! I have seen many people having this problem. Link to comment
Level 5* Metrodon 2,184 Posted November 9, 2013 Level 5* Share Posted November 9, 2013 This is a user forum, you'll get help from other users. If you have a serious issue like this then you should (use some initiative and) open a support ticket. Link to comment
tim50stroud 2 Posted November 9, 2013 Share Posted November 9, 2013 This is a user forum, you'll get help from other users. If you have a serious issue like this then you should (use some initiative and) open a support ticket. On other forums I've been on that are product specific, there is usually someone from the relevant company who can advise if this is a problem that merits a ticket, or just another rtfm problem. Link to comment
Level 5* Metrodon 2,184 Posted November 9, 2013 Level 5* Share Posted November 9, 2013 User forum. Open a support ticket. Link to comment
tim50stroud 2 Posted November 10, 2013 Share Posted November 10, 2013 User forum.Open a support ticket.I have opened a support ticket, but they only respond during working hours. If anyone is interested, my solution was to clear the IE explorer history, and Open IETools tab > Internet Options > restore Adanced Settings and Reset Internet Explorer settings.Restart IE. Its obviously not an evernote problem, but its IE preventing some access (but not all) to the internet. I found this on another forum after searching for "Unable to connect to server" athttp://en.kioskea.net/forum/affich-71955-ie-8-cannot-access-any-internet-web-pages Link to comment
Level 5* Metrodon 2,184 Posted November 10, 2013 Level 5* Share Posted November 10, 2013 Got to love internet explorer...... Link to comment
tim50stroud 2 Posted November 10, 2013 Share Posted November 10, 2013 Got to love internet explorer......I'm surprised no one had mentioned this in any of the posts; it crops up quite often. I don't use IE, but its installed because a few things insist on using IE. It was a complete mess when i looked Link to comment
tim50stroud 2 Posted November 16, 2013 Share Posted November 16, 2013 Got to love internet explorer......I'm surprised no one had mentioned this in any of the posts; it crops up quite often. I don't use IE, but its installed because a few things insist on using IE. It was a complete mess when i looked FInally got a response from my support ticket, took a week for them to reply with not much help. Not impressed Link to comment
AndyMarden 2 Posted January 25, 2014 Share Posted January 25, 2014 Just had the same problem and came across this post. I use firefox as my browser, but IE 11 had been installed a while back by the looks of things and its setup wasn't complete and was set to use a proxy server. Resteing this and Evernote was fine. Microsoft will never understand the concept of modular and layered operating systems. What on earth has the browser got to do with this? Internet settings and the browser (and anything else) that accesses it should be separated. An operating system for the hard-of-thinking. Link to comment
AmirH 0 Posted January 15, 2015 Share Posted January 15, 2015 Thank you AndyMarden, that was a big help. And yes, it's terrible design on Microsoft's part :/ Link to comment
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